501: Setting Up Your Team for Success with Clearly Defined Roles and Job Descriptions - Adriana Booth - a podcast by ACT Dental

from 2022-11-21T03:00

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Setting Up Your Team for Success with Clearly Defined Roles and Job Descriptions

Episode #501 with Adriana Booth

Don't “waterboard” your team — onboard them. And the best place to start is before you even hire them. You need clearly defined roles and job descriptions, and Kirk Behrendt brings back Adriana Booth, an amazing coach at ACT, to reveal a few simple ways to ensure clarity and to break down the onboarding process. Your team wants to be successful in your office. So, help them! To learn how, listen to Episode 501 of The Best Practices Show!

Episode Resources:


Links Mentioned in This Episode:

Brené Brown: https://brenebrown.com

Loom: https://www.loom.com

Main Takeaways:

Learn and implement the 3-3-3 rule.

If your standards aren't in writing, they don't exist.

Your job descriptions don't need to be 10 pages long.

Remember that specific is terrific, and vague is the plague.

Have your team members weigh in on their job descriptions.

Quotes:

“It is so important to clearly define our expectations, our roles, and our duties for our team members so that they can feel successful. At the end of the day, we all want to be the best we can be. And as a team member, knowing what our manager, our boss, our owner or doctors want from us so that we can hit those marks makes us feel like a success.” (2:43—3:13) -Adriana

“A lot of times, dentists get so upset because, ‘So-and-so is not doing their job.’ Well, the truth of it is, as team members, you're not given a clear line of sight on how to succeed in a dental practice.” (3:19—3:32) -Kirk

“When you do find the right people, you want to onboard them, not waterboard them.” (3:37—3:43) -Kirk

“Of all the teams I've worked with in the six-and-a-half years I've been lucky to work with Kirk, I would say going into coaching, maybe five percent of them even had a rough outline of clear job duties and descriptions. And I would say zero percent of them had an onboarding plan.” (4:31—4:49) -Adriana

“Depending on who you listen to, it takes the average team member — employee in any company in the United States — about 12 weeks to fully be stepping into the role. Now, think about it — 12 weeks. That is a long time. And so, I would say it’s probably longer in dental offices because they don't fully understand the role at all, if ever. So, one of the...

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