510: Are You Billing Your Full Fee? - Ariel Juday - a podcast by ACT Dental

from 2022-12-12T03:00

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Are You Billing Your Full Fee?

Episode #510 with Ariel Juday

You think you're billing your full fee — but you're not! So, to help you get the pay you deserve, Kirk Behrendt brings back Ariel Juday, an amazing ACT coach, to explain why billing your full fee is crucial, how to train your team members to do it, and ways to not be the limiting factor to collecting your full fee. Stop working one out of every three days for free! To start collecting your full fees today, listen to Episode 510 of The Best Practices Show!

Episode Resources:


Links Mentioned in This Episode:

AADOM: https://aadomconference.com

Main Takeaways:

Understand the consequences of not billing your full fee.

Train your team members to always bill your full fee.

Involve your admin team and ask for their input.

Show patients the true cost of your dentistry.

Check your fees annually to be up to date.

Don't assume patients can or can't pay.

Quotes:

“The most important part is you want to show the patients the value of dentistry. If we’re not showing them what it costs, they're not going to know. So, we’re giving discounts, or we’re showing our PPO fee. They're going to think, ‘Oh, this is normal. This is what it is.’ So, we’re not showing them the true value, and they're going to make up their own numbers in their head based off of what they're seeing.” (3:21—3:46) -Ariel

“You can't make decisions off of your practice if you're not seeing the real numbers. So, if we’re billing our PPO fees because we think that it simplifies our processes, we can't make true decisions because we don't really know what the fee is, what is our overhead for that procedure. We really can't make decisions, and we don't know if we’re keeping up with our PPO fees. So, the easiest is to bill our fee and let the PPOs keep up with us.” (3:50—4:23) -Ariel

“Your practice management software is going to try and tell you to put in the PPO fee and bill it. Because that way, when insurance pays, you don't have to do the individual write-offs, and your team doesn't have to focus on anything. So, they make it sound like it’s super easy. A lot of practice managers and team members who don't really know the unintended consequences of not billing your full fee, they also think it’s easier. They think it’s saving them time. But really, the unintended consequences are they could be making mistakes.” (4:50—5:25) -Ariel

“I've seen lots of dentists give back refunds to patients that were never deserved because we’re doing multiple write-offs, because we don't know how to read the EOB and the ledger. So, that's why to keep it simple is actually to bill the full fee. When the insurance check comes in, then we can make the appropriate write-off. We know everything is correct right

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