511: Say This, Not That When Collecting Money - Christina Byrne, Jenni Poulos,&Ariel Juday - a podcast by ACT Dental

Say This, Not That When Collecting Money

Episode #511 with Christina Byrne, Jenni Poulos, & Ariel Juday

As a business, you need to collect money. But dentists aren't collecting what they're owed! And to change that reality, Kirk Behrendt brings back three amazing ACT coaches to help you rethink your habits, your systems, and your language so you can overcome the challenges of collecting money for your practice. Remember — it’s okay to collect! To learn how to do it with confidence, listen to Episode 511 of The Best Practices Show!

Episode Resources:

• Christina’s email: christina@actdental.com 
• Jenni’s email: jenni@actdental.com 
• Ariel’s email: ariel@actdental.com 
• The ACT Team’s social media: @actdental
• Subscribe to the Best Practices Show Podcast
• Join the To The Top Study Club
• See our Live Events Schedule here
• Get the Best Practices Magazine for Free!
• Write a Review on iTunes

Links Mentioned in This Episode:

ACT Dental’s Say This, Not That document: https://form.jotform.com/221665137804153

ACT Dental’s Verbal Skills Webinar: https://www.actdental.com/verbal

Take Action by Dr. Ann Marie Gorczyca: https://bookshop.org/p/books/take-action-treatment-coordination-for-a-successful-dental-practice-ann-marie-gorczyca/15107051?ean=9781949642384

Episode 506 of The Best Practices Show: https://www.youtube.com/watch?v=6QXdjukwKEk

Main Takeaways:

Get the right thinking, the right language, and the right person to collect.

It’s not “mean” to collect money for a valuable service you provide.

Your practice is a business. If you don't collect, it won't survive.

Don't offer patients the option to not pay you.

Collecting is a collective effort.

Quotes:

“[Collecting money in a dental practice is] a huge deal, because it’s the money that you are owed. And if you don't collect it at the time of service, first of all, it’s not worth what it was the day you did the procedure. But it’s much harder to collect it after the fact. People don't answer their phone, they don't read their mail, they don't check their email. So, you're so much better off when you collect it right then and there.” (2:57—3:22) -Christina

“[Collecting money is] not mean. You're providing a valuable service to your patients, and it’s something that is worth something. It’s worth a lot. It has value. We don't feel like it’s mean when we go to the grocery store, and we have to pay for our groceries. I don't...

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