527: Outperforming the Pack in the Age of Covid - Dr. Grace Yum - a podcast by ACT Dental

Outperforming the Pack in the Age of Covid

Episode #527 with Dr. Grace Yum

Dentistry suffered during the pandemic. Yet, some practices were able to outperform and thrive. To share how they did it, Kirk Behrendt brings back Dr. Grace Yum, founder of Mommy Dentists in Business, who polled members of her MDIB community for their best practices. She found seven key points that helped them outperform during COVID-19, and you can use these tips to prepare for the future. To learn what successful practices did to outperform the rest, listen to Episode 527 of The Best Practices Show!

Episode Resources:

• Dr. Yum’s Facebook: https://www.facebook.com/profile.php?id=100075730122393
• Dr. Yum’s social media: @dr_mrs_boss_mom
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Links Mentioned in This Episode:

Mommy Dentists in Business Podcast: https://mommydibs.com/podcast

CEO Roundtable events: https://mommydibs.com/events/ceo-roundtable

Main Takeaways:

1) Adopt protocols quickly.

2) Call your patients individually.

3) Drop PPOs as soon as possible.

4) Run “lean and mean” with your team.

5) Be prepared to see emergency patients.

6) Do more elective dentistry. Some are low risk.

7) Build a great culture that your team wants to stay in.

Quotes:

“Looking back and polling the 10,000 [in the Mommy Dentists in Business community], I was able to harvest information, analytical data, on independent practices — not large DSOs — on what they did to financially do better than previous years. One might think, ‘Of course. We shut down. It was COVID-19. Nobody practiced for a couple months. Of course, numbers are going to go down. Of course, production is going to go down. Overhead went up,’ etc. However, there were many practices that outperformed what they did in previous years. And so, I wanted to know, ‘What did you do to outperform yourself?’ And hence, the word, outperformers. And I was able to collect a lot of information from everyone who was willing to share. Some did not want to share publicly on Facebook, so they sent me private messages or emails. And after filtering through all that data, I was able to come up with seven consistent points for action.” (5:11—6:29)

“Number one, COVID-19 protocols were adopted and set in place, in motion, fast. So, the practices that were able to prepare their teams and get those protocols in place and get everybody lined up early on so that when the states say, ‘Open,’ they're ready to go. Because a lot of states said emergencies only. You can only do emergencies. It depended on population density of your town because there are rural parts where COVID-19...

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