530: An Answer to the Great Resignation - Dr. Steven Kupferman - a podcast by ACT Dental

An Answer to the Great Resignation

Episode #530 with Dr. Steven Kupferman

If you're tired of experiencing the Great Resignation, there is a solution — you just need to be open to it. To tell you about virtual assistants and how it changed his practice, Kirk Behrendt brings in Dr. Steven Kupferman, co-founder and CEO of MedVA, a company that provides qualified virtual assistants specifically for doctors. Is your in-house staff overwhelmed? Are things not getting done? A virtual assistant can help! To learn more about MedVA and how they can support your practice, listen to Episode 530 of The Best Practices Show!

Episode Resources:

• Dr. Kupferman’s website: https://la-coms.com
• Dr. Kupferman’s email: drkupferman@medva.com 
• MedVA: https://medva.com
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Links Mentioned in This Episode:

The White Coat Investor: https://www.whitecoatinvestor.com

Kolbe: https://www.kolbe.com

Main Takeaways:

Virtual assistants can do almost anything your in-person employees do.

Your front desk person may benefit from having a virtual assistant.

Figure out which tasks you can outsource to virtual assistants.

Having virtual assistants will improve in-house staff retention.

There is no language barrier hiring MedVA assistants.

Quotes:

“You go back and forth in your mind, ‘Can I do this? Can I not do this? Are they going to be able to do this? Are they not going to be able to do this? How are they going to help me? Is it worth the money? Security — I'm not going to meet them. Who are they?’ But sometimes, you've got to take a leap of faith and try something out. You won't know whether it’s effective or not until you actually try it. And that's what happened with me. I had this incredible first virtual assistant, who still works for me to this day, who was so dedicated. He, to this day, is one of the best employees I've ever had.” (5:36—6:18)

“The great thing about a virtual assistant is everything is recorded. You can record your training sessions with them, and then that institutional memory gets passed on very easily. So, once I started to get things under control, the easiest things to give them were things like getting benefits and revenue cycle stuff. That has become, in my mind, something that should not be done by taking up real estate in your office. That's a job that should be done remotely from start to finish. That was really where things got started, and that's the easiest way to really get into the virtual assistant space, is to have them...

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