562: The Missing Ingredient to Team Trust - Adriana Booth - a podcast by ACT Dental

from 2023-04-12T03:00

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The Missing Ingredient to Team Trust

Episode #562 with Adriana Booth

Episode Resources:


Links Mentioned in This Episode:

Traction by Gino Wickman: https://benbellabooks.com/shop/traction

Main Takeaways:

Connection, conversation, communication, and core values lead to trust.

Your core values are the foundation to develop your team’s trust.

Have regular, scheduled check-ins with your team. 

Live your core values.

Quotes:

“At the root of it, we love people, and we love to help people. And I think that's most of us, especially in the dental field. We are there to help. We are there to serve. And when we think about that connection, when you truly get to know people and you're empathetic, sympathetic — to a point — and you know who they truly are and how they work, obviously, you are like the little birds of a feather. You kind of start to attract like-minded people. And all of a sudden, you'll end up with a team who have all these similarities and respect for one another. They have a connection. And what happens next is pretty easy. It’s that trust. We don't have to fight for trust, at that point.” (5:04—5:52) -Adriana

“I can't work for you as a dental assistant — and I'd be a terrible dental assistant — and I can't lean on the core values if I don't know the core values. And so, I think one of the things that you have to do in order to build something that's trustworthy, long term, very healthy, it’s got to be built on the right values. And you know this, your favorite people care about the same things that you care about. So, my question to you is, what do you care about as a dentist? And once you figure that out and put those out there, it’s your favorite thing, ever.” (6:35—7:04) -Kirk

“I worked recently with another one of our awesome coaches, Heather, and been putting together a lot of things with our core values. And just like we tell our clients, we have to keep it in front of you. That's why we put it on shirts. We put it on our water bottles. We have it on stickers. At any given time, when I walk into a practice that I'm coaching and if I ask the team, ‘Hey, tell me what your core values are again,’ and they don't know them, it’s a little bit of a heartbreak for me because I know, at that time, the doctor can't be that committed to their core values if his or her team doesn't know them by heart. And that's a big one.” (7:26—8:03) -Adriana

“I have a couple teams, I know their core values because I've

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