566: The Keys to Effective Morning Huddles - Robyn Theisen - a podcast by ACT Dental

from 2023-04-21T03:00

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The Keys to Effective Morning Huddles

Episode #566 with Kirk Behrendt & Robyn Theisen

Do you dread morning huddles? Do you even have them in your office? If you've never done them, stopped doing them, or don't want to have them, it’s time to make a change! A huddle is more than just a huddle, and Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to help you have effective morning huddles that you can't live without. Huddles are the most important part of your day! To learn the right way to do them, listen to Episode 566 of The Best Practices Show!

Episode Resources:


Links Mentioned in This Episode:

Dental Intel: https://www.dentalintel.com

Main Takeaways:

Make morning huddles the most important thing of your day.

Establish a time where all team members can be present. 

Start and end your morning huddles on time. 

Huddles don't all need to be 30 minutes. 

Be prepared and be engaged. 

Remove all distractions. 

Quotes:

“[A morning huddle is] an opportunity to all get together at the beginning of the day, start with something positive, and kick off a great day together. It’s also an opportunity for us to identify areas that, ‘What do we have going on today? How can we serve our patients best? How can we make this flow best for our team? And then, for tomorrow, what opportunities do we have, and how do we use today to fill those opportunities and maximize the time we have?’” (2:05— -Robyn 

“Depending on who you're listening to, many people agree that teams that do huddles produce, on average, about 17% more — I don't know why 17%. I've heard that so many times — than teams that don't.” (2:36— -Kirk

“[A morning huddle] gives us an opportunity to focus, to fine-tune our day, and know exactly what opportunities we have and how we’re going to maximize them.” (2:54—3:01) -Robyn

“I hear so often from team members, ‘We get there, and then the doctor shows up late,’ or, ‘Everybody is talking during it,’ or, ‘We read off the schedule. I can read everything that we’re talking about. It’s right on the schedule. They're not focusing on the right things.’” (4:32—4:49) -Robyn 

“The first [step] is identifying the time. Ten to 15 minutes, when you get into the rhythm, is all you really need. Obviously, morning is when most people do it. I have teams that prefer to do it, if they don't have a team that comes in at the beginning of the day, they may do it over lunch. They may decide that they all end the day at the same time, so that's where they do it. It’s about establishing a time that everybody can be there and doing it.”...

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