572: 4 Steps to Follow When You Lose a Rockstar Team Member - Heather Crockett - a podcast by ACT Dental

from 2023-05-05T03:00

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4 Steps to Follow When You Lose a Rockstar Team Member

Episode #572 with Heather Crockett

If you own a practice long enough, you will lose some great team members. How do you not freak out when that happens? To help you keep calm and carry on, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, with a four-step process to guide you through what to do, how to do it, and a better way to think when it happens to you. It’s not always horrible when a team member leaves! To learn why, listen to Episode 572 of The Best Practices Show!

Episode Resources:


Links Mentioned in This Episode:

Traction by Gino Wickman: https://benbellabooks.com/shop/traction

Main Takeaways:

It will be okay.

Take a deep breath.

Do a current assessment.

If possible, do an exit interview.

Assess all the people you still have.

Have a contingency plan (not a plan B).

Quotes:

“Yes, it’s true. It’s going to happen. There are team members [that] come to the practice that are the right people. They fit your core values. They get results. They do all of the things that mean a lot to you and to the other team members in the practice. Sometimes, those people leave. They move on. The reasons can range. Oftentimes, it’s because you did something to encourage them to become a better person or to pursue something amazing. And that's okay too. We talk about how amazing leaders grow other amazing leaders. And sometimes, they hit a point where they need to move on and go somewhere else.” (2:23—3:08) -Heather

“Off of the heels of the pandemic, ACT Dental lost three of its top people — in a row! I was floored. And they were amazing people — still are — great contributors to our environment. Two of them said, ‘It’s just time to chart a new course. I'm going to start my own business.’ And they did. I'd love to sit here and say, ‘Yeah! I love giving people wings! I love it when they quit and start their own business, and I high-five them!’ In my soul, I say, ‘I'm so happy for you!’ But in my gut, I'm like, ‘No! Why? Not today!’ The third one said, ‘This has been unbelievably stressful. I can appreciate where you're going. I just want a regular, predictable job.’ And I was so happy for them to do that. In the middle of it, I almost had another panic attack. So, I had a panic attack during the pandemic. I probably almost had a heart attack during this one. It’s going to happen, and you think the world is going to come to an end....

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