593:Elevate Your Dental Practice! Learn 4 Ways to Communicate and 3 Skills to Listen Better - Dr. Steve Carstensen - a podcast by ACT Dental

from 2023-06-23T03:00

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Elevate Your Dental Practice! Learn 4 Ways to Communicate and 3 Skills to Listen Better

Episode #593 with Dr. Steve Carstensen

Listening is the most important skill, in and out of your practice. How you listen and communicate will drive your success as a dentist and as a human being. To help you provide the best care for your patients, Kirk Behrendt brings back Dr. Steve Carstensen, co-founder of Premier Sleep Associates, with advice for improving your listening and communication skills while in the chair. To start getting more engagement from your patients, listen to Episode 593 of The Best Practices Show!

Episode Resources:


Links Mentioned in This Episode:

Read The Clinician’s Handbook for Dental Sleep Medicine by Dr. Ken Berley and Dr. Carstensen

Learn more about World Sleep Society and World Sleep Academy

Read articles in Dental Sleep Practice

Read Books by Alan Alda

Read Fascinate by Sally Hogshead

Learn more about Mary Osborne’s listening exercise

Register for the ADA Children’s Airway Event (July 27-29, 2023)

Main Takeaways:

Know your patients, yourself, your work, and how to apply your knowledge.

Don't tell patients what they need. Start with a benefit statement.

Understand the benefits that patients are looking for.

Get good at questions, not answers.

Listen more, talk less.

Quotes:

“Communication touches everything we do. If we have a great idea, fantastic. But if it doesn't get out of our head into somebody else's

Further episodes of The Best Practices Show with Kirk Behrendt

Further podcasts by ACT Dental

Website of ACT Dental