593:Elevate Your Dental Practice! Learn 4 Ways to Communicate and 3 Skills to Listen Better - Dr. Steve Carstensen - a podcast by ACT Dental
from 2023-06-23T03:00
Elevate Your Dental Practice! Learn 4 Ways to Communicate and 3 Skills to Listen Better
Episode #593 with Dr. Steve Carstensen
Listening is the most important skill, in and out of your practice. How you listen and communicate will drive your success as a dentist and as a human being. To help you provide the best care for your patients, Kirk Behrendt brings back Dr. Steve Carstensen, co-founder of Premier Sleep Associates, with advice for improving your listening and communication skills while in the chair. To start getting more engagement from your patients, listen to Episode 593 of The Best Practices Show!
Episode Resources:
- Learn more on Dr. Carstensen’s website
- Join Dr. Carstensen on Facebook
- Follow Dr. Carstensen on Instagram
- Subscribe to the Best Practices Show Podcast
- Join ACT’s To The Top Study Club
- Join ACT’s Master Class
- See our Live Events Schedule here
- Get the Best Practices Magazine for Free!
- Write a Review on iTunes
Links Mentioned in This Episode:
Read The Clinician’s Handbook for Dental Sleep Medicine by Dr. Ken Berley and Dr. Carstensen
Learn more about World Sleep Society and World Sleep Academy
Read articles in Dental Sleep Practice
Read Books by Alan Alda
Read Fascinate by Sally Hogshead
Learn more about Mary Osborne’s listening exercise
Register for the ADA Children’s Airway Event (July 27-29, 2023)
Main Takeaways:
Know your patients, yourself, your work, and how to apply your knowledge.
Don't tell patients what they need. Start with a benefit statement.
Understand the benefits that patients are looking for.
Get good at questions, not answers.
Listen more, talk less.
Quotes:
“Communication touches everything we do. If we have a great idea, fantastic. But if it doesn't get out of our head into somebody else's
Further episodes of The Best Practices Show with Kirk Behrendt
Further podcasts by ACT Dental
Website of ACT Dental