638: 4 Reasons People Don't Do What You Tell Them - Katherine Eitel-Belt - a podcast by ACT Dental

from 2023-10-06T03:00

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4 Reasons People Don't Do What You Tell Them

Episode #638 with Katherine Eitel-Belt

You've told your team what you want done, and how you want them to do it. You’ve told them a hundred times — and they still don't do it! What do you do now? To give you some insight into why this happens, Kirk Behrendt brings back Katherine Eitel-Belt, founder of LionSpeak, to share four reasons why your team doesn't do what you ask, and what you can do as a leader for them to succeed. It’s easier than you think! To learn about the changes you need to make, listen to Episode 638 of The Best Practices Show!

Episode Resources:


Links Mentioned in This Episode:

Get the One Sheet, the Courageous Conversations framework, and Katherine’s article on her website

Learn more about AADOM

Main Takeaways:

Are your expectations clear to team members?

Can team members repeat your expectations back to you?

Do your team members have the intellectual or physical capacity?

Are your team members willing to do the things being asked of them?

Have you done everything you can as a leader to set them up to succeed?

Quotes:

“Most of us didn't get training. Most of us didn't have parents that modeled [leadership skills] for us. Some exceptions to that. We’re the lucky ones. But most of us didn't, and most of us didn't take a class in this. So, here we are, thrown into these leadership and management positions. And right now, we're seeing a huge trend as practices consolidate, especially. They are promoting or advancing someone who is maybe a great hygienist or a great assistant, but the skills that they need to be a great team leader are not the same skills as it takes to be a great clinical hygienist. They're different skills. Unless we empower them and train them to have these courageous conversations, these coaching conversations with their team, they will never know how to grow them. That's the whole point of having a leader of a team, is to grow that team into an aligned, capable, independent, self-sufficient, and successful team.” (4:39—5:45)

“I've seen a lot of people getting out of management and leadership positions because they are not enjoying it at all. I think some talented people are jumping ship because we haven't equipped them with the right tools and the right skills.” (5:54—6:14)

“Let's say someone, an employee of mine, a teammate of mine, has not performed part of a system that we've all agreed to, and I feel like they should do it, should know how to do it, and they're not. The first thing I ask myself is, ‘Are they clear?’ If we assume most people want to do...

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