Podcasts by The Customer Edge with Game Changers, Presented by SAP
Game-changing technology and business strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.brbr
Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on the new era of the empowered customer on The Customer Edge with Game Changers.brbr
Learn how to transform your customer engagement strategy to drive revenue, increase customer retention, and build brand loyalty. Hear The Customer Edge with Game Changers, presented by SAP, live on Wednesdays at 12 Noon Pacific Time / 3 PM Eastern Time on the VoiceAmerica Business Channel.
Further podcasts by Bonnie D. Graham
Podcast on the topic Technologie
All episodes
Transforming CRM Sales and Service Around Commerce from 2015-03-18T07:00
The buzz: Their way. CEOs worldwide have identified customer transformation among their top three initiatives. Why? The customer experience is suffering. Mobile and e-commerce have morphed custome...
ListenSpecial Encore Presentation: How to Build a Marketing Technology Strategy from 2015-03-04T08:00
The buzz: Marketing Technology. Consumers are leading your business into a brave new world where they expect consistent and seamless engagement across all channels where they choose to find you. Be...
ListenModern Customer Journey: Having It Their Way – Part 2 from 2015-02-18T08:00
The buzz: Their Way If you’re seeing a transformation in your relationship with customers, you are not alone. Digital transformation is empowering today’s consumers with information, insights, and ...
ListenModern Customer Journey: Forget the Marketing Funnel from 2015-02-04T08:00
The buzz: The Journey brbr We are witnessing a great transformation in the relationship between companies and customers. The modern customer journey no longer follows a traditional linear path. It ...
ListenSpecial Encore Presentation: New Era of Marketing: Adaptive Customer Engagement from 2015-01-21T08:00
The buzz: Marketing. The marketing campaign as we know it is dead. Innovative marketers are entering a new era of managing the adaptive customer engagement. But first, their organizations need clea...
ListenSpecial Encore Presentation: Back to School: Lessons in Customer Service from 2014-12-24T08:00
The buzz: Customer service. Many companies are in the Customer Service Hall of Shame for less-than-stellar practices, from harassing customers trying to cancel a service to fining someone for a bad...
ListenNext Gen Sales – Winning with Insights from 2014-12-10T08:00
The buzz: Selling brbr The selling process has changed. Before interacting with your sales team, prospects have completed nearly 60% of their purchasing decision. Your challenge: deliver greater va...
ListenHow to Build a Marketing Technology Strategy from 2014-11-19T08:00
The buzz: Marketing Technology. Consumers are leading your business into a brave new world where they expect consistent and seamless engagement across all channels where they choose to find you. Be...
ListenBack to School: Lessons in Customer Service from 2014-11-05T08:00
The buzz: Customer service. Many companies are in the Customer Service Hall of Shame for less-than-stellar practices, from harassing customers trying to cancel a service to fining someone for a bad...
ListenSpecial Encore Presentation: Ultimate Makeover: Field Service Reps into Customer Ambassadors from 2014-10-22T07:00
The buzz: Field service. Does your company consider field service a cost center, with an eye on minimizing costs while delivering exceptional customer service? News flash! Successful companies are ...
ListenUltimate Makeover: Field Service Reps into Customer Ambassadors from 2014-10-08T07:00
The buzz: Field service. Does your company consider field service a cost center, with an eye on minimizing costs while delivering exceptional customer service? News flash! Successful companies are ...
ListenNew Era of Marketing: Adaptive Customer Engagement from 2014-09-24T07:00
The buzz: Marketing. The marketing campaign as we know it is dead. Innovative marketers are entering a new era of managing the adaptive customer engagement. But first, their organizations need clea...
ListenSpecial Encore Presentation: Sales and Marketing - Perfect Marriage? from 2014-09-17T07:00
The buzz: Marriage. It’s no secret that sales and marketing typically work in parallel and rarely together. But at today’s successful companies, these teams are forging a strong, collaborative alli...
ListenSales and Marketing - Perfect Marriage? from 2014-09-10T07:00
The buzz: Marriage. It’s no secret that sales and marketing typically work in parallel and rarely together. But at today’s successful companies, these teams are forging a strong, collaborative alli...
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