Podcasts by The Customer Support Podcast
In each episode of the Customer Support Podcast, a panel of experts digs deep into one big question that is crucial to great customer support. Listen to learn how your business can improve your support today and prepare for the future of our rapidly-changing industry.
Further podcasts by SAP
Podcast on the topic Wirtschaft
All episodes
Episode 5: Proactive Customer Support and the "Wow" Moment from 2018-04-11T16:24:33
How can you make your customer say, “Wow?” For our experts, a “wow” moment happens when your support team can reach out with a solution before the customer even knows they have a problem. Our ex...
Listen
Episode 4: Omni-Channel Support from 2018-03-22T18:32:50
Customers now expect support via instant message, text message, Twitter, Facebook, and more. They expect to communicate with a knowledgeable representative, empow...
Listen
Episode 3: The Tools&Technologies for Next-Generation Customer Support from 2018-03-07T17:57:04
As customers become more sophisticated, their expectations for flawless support continue to rise. Our panel of experts shares their go-to tools and technologies to help businesses meet or exceed...
Listen
Episode 2: How to Future-Proof Your Customer Support from 2018-03-07T17:15:39
Right now, most businesses are struggling just to meet their customers' support expectations, let alone exceed them. How do support organizations and processes need to be designed to deliver the...
Listen
Episode 1: How Is Digital Transformation Changing Support? from 2018-02-13T18:44:27
Digital transformation is changing the way businesses interact with customers. Automation, AI, IoT, chatbots -- all of these tools can help businesses provide exceptional support.
And we ...
Listen