003: What an Amazing Hibachi Chef Knows That Could Totally Change Your Practice Number - a podcast by Josh Renken DDS

Welcome to episode three of the Dr. Fries With That show! Today’s edition is about what an amazing Hibachi chef knows about customer service that could totally change your dental practice numbers. 

As dentists, we desperately want our patients to understand how incredibly and deeply dedicated we are to the quality of what we do.  

However, there are people that have found better ways to connect with their customers and portray this, and I met one on my most recent visit to a Hibachi restaurant with my family. 

We chose Hibachi so that our kids could be entertained while we got a chance to get out of the house for a bit. Even if the food wasn’t fantastic, every little part of the experience was amazing to them because they had never seen it before 

The chef knows that the people he serves are primarily there for the experience; the food is more of an afterthought or an added bonus.  

The reason he was able to deliver so much entertainment while delivering a decent meal, in my mind, is because he’s gotten his routine to be so second nature, that he’s truly doing it naturally and authentically. He doesn’t even have to think about it because he has a well scripted routine of how he’s going to perform. 

I feel like this is incredibly similar to the new patient experience in your practice, and today I tell you why. By the end of this episode, you’ll know how to help your patients by not only improving their oral health, but also leading them to be self aware of things that they wouldn’t have thought of before, in turn making them want to be even healthier.  

Inconsistency is the last thing you want in your practice. If you lack a streamlined process, you’ll never get to the point where you patients are fully engaging in the experience you're providing. Today I tell you the secret to giving them an experience they’ll be talking about for years 

So if you take lessons from a Hibachi chef, you’re going to move more patients to a great initial experience and first impression.  

If that new patient experience is well-scripted and consistent, patients will have a great time and tell their friends about it, too. The next patient should have just as good an experience as the last, from the moment they walk in, until the correspondence after the appointment.  

And that, ladies and gentlemen, is what leads to long term growth in your dental practice.  

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This podcast is sponsored by PracticeWater, providing online training and other products to implement health and profit strategies in your dental practice. Visit PracticeWater to learn more!