Episode 1: Order Fulfilment KPI's You Can't Ignore - a podcast by Maginus

from 2020-07-10T13:51:03

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In this podcast our host Tom Williams, Head of eCommerce at Maginus chats to Mel Tymm, Industry Principal about:



  • The Impact of the Covid Crisis on Buying Behaviour

  • How eCommerce businesses can tackle increased online orders and social distancing

  • How RSPB Improved Productivity by 15% During Pandemic

  • 3 Essential Fulfilment KPI's  You Should be Monitoring and Why


Duration: 24 minutes



Show Notes





Transcript


Welcome to “The End to End eCommerce Playbook” hosted by Maginus.  We’ll share tips, tactics and real customer insights to help you take  your online business to the next level.


Tom: Hi everyone, welcome to the first episode of the end-to-end  eCommerce playbook, my name is Tom Williams - I'm the Head of eCommerce  at Maginus. Today we're going to have a chat talking about warehouse  best practice in light of COVID and some essential fulfilment KPI’s that  you should consider in your day-to-day operations and continue to use  in a post-COVID world.


Here with me is my colleague Mel Tymm, Mel is our Head of Pre-Sales  at Maginus. Later we'll also be talking to Wayne Martin, Operations  Manager at RSPB - one of our longest-standing Maginus OMS customers.  He'll give a different perspective on how to handle KPIs for the  warehouse how technology has helped him, touching on some of the points  we'll raise in this first section. Right, let's get going.



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Mel: Hi Tom, how you doing? Not too bad thank you. So Mel, would you  like to give us a little bit of background about yourself and your role  at Maginus?


Mel: Oh yeah sure. So um my role here at Maginus is Industry  Principal. So what I do is I head up all the pre-sale activity for  Maginus OMS. It’s a great and varied role - I spend a lot of time  talking to our existing retail customers and prospect retail customers  and how they can use technology to improve their business. I enjoy my  role and I get to speak to lots of retailers and at the current time  what we're trying to do is help them in this COVID environment and how  they move forward into the foreseeable future. So over the last three  months, businesses have had to restructure quite significantly to one  keep themselves open but then to fulfil what they're saying they're  going to fulfil.


Tom: So an awful lot of people have restructured their warehouses  reduced the amount of products which they are going to sell so that they  can fulfil and reduce the amount of um interaction in warehouses but as  we move more into a normal state and people's expectations are not  covered anymore it's even though we are still having to treat it as such  what do you think the impacts will be in getting back to more of a  normal state around that?




To view the full episode / transcript visit: https://www.maginus.com/imagine/articles/podcast-episode-1-order-fulfilment-kpis-you-cant-ignore/

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