EPS 185: TURBULENCE with Mr. David A Banmiller, Retired Airline Executive and Author (Chapter 2) - a podcast by Chris Notter

from 2021-01-28T11:36:05

:: ::

Turbulence Chapter 2 - In The Cabin

We talk about different times - past times - almost a different world where awareness and correctness were not considered.

From Glamour in the skies to:-
- Business in the skies
- Open skies
- Anyone can fly - affordability
- Now - almost no fly
- We can't wait to fly!
How advertising was pitched - Uniform, excitement, adventure
How customer service has developed - From Golf Balls and Cigars to no food and limited seat space
What is expected from the many flight options we now have
The 4 R principles now at the forefront of the business:-
- RIGHT-SIZE FLEET
- RESTRUCTURING THE BUSINESS
- RECAPTURING THE BUSINESS
- ROUTE ANALYSIS/REVIEW/MODIFY
Bravery of firsts -
- Casey Grant
- Vietnam 'rest and recuperation' flights - letter from Rick!
- Bomb threats
- Sept 11 -
- - AA flight 11
  - UA flight 93

Further episodes of The EVA podcast

Further podcasts by Chris Notter