022 | 5 SUPER EASY Steps to Check In Your Housemates :) - a podcast by The HMO Experience

from 2020-04-14T07:00

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RESOURCE LINK



  1. The HMO Experience Website (http://www.thehmoexperience.co.uk/)

  2. Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)

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IN THIS EPISODE


Your podcast Hosts Matt Harris of MiRentCo London & Jamie Madill from Jamie Madill Property talk about all things related to moving your housemates, customers or tenants into our HMO’s rooms.


Tune in and join us for another insightful episode of The HMO Experience Property Podcast!


EPISODE HIGHLIGHTS



  • Introduction [00:00 – 01:12]

  • 10 Step Check In Process [01:12 – 12.20]

  • Interaction with Your Customers [12:20 – 17:17]


KEY TAKEAWAYS



  1. Ensure you activate you Rent Guarantee Insurance policy BEFORE your customer moves in

  2. Get your customers to initial each page of your Assured Shorthold Tenancy (AST) so that there is an accurate and agreed copy of the contract

  3. If you are taking deposits ensure that you issue the prescribed information of a valid gas safe certificate, EPC and the Government How To Rent booklet (make sure it’s the latest one) within the prescribed timeframe otherwise you may not be able to issue a Section 21

  4. Ensure that you test the fire alarms/smoke detectors are functioning on move in and include this on your move in check list that you and your customer signs to confirm everything is working and in order

  5. Create a standard customer contract pack with all your documentation so that you don’t forget anything.


BEST MOMENTS


“We also ask them to complete a feedback form. As they look how has this experience been for you? What can we improve? What can we change to make this better next time?”


“Once that customer has moved in and literally signed all the paperwork, we then send a templated email to all of the existing customers who are living in the house already saying this person’s moving in. Go and say hi. Go and walk them into the group. Just as a matter of courtesy to say they’re here.”


“The good thing with GoCardless, we use it as well and is the customer housemate will get notification before a payment is taken."


“Everything on ours is done online. So we have the movement checklist which all have the gas safe, the EPC, the how to rent guide or have the accommodation guidelines.”


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