Episode 91: Guest Tom Nolan - a podcast by JCK

JCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with Tom Nolan, CEO of Kendra Scott, a billion-dollar brand with a legendary origin story that started with a single mom selling her designs door to door. Tom recounts his own unlikely path to Kendra Scott and shares the inside scoop on the company’s formula for connecting with customers by creating emotional experiences. He offers a look at the 130-store chain’s successful growth strategy, its formula for weathering hard times, and a few clues about what’s ahead for the Texas-based powerhouse.

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