Podcasts by The Loyalty Map
Loyal customers spend more, stay longer, and they share a company's products and the experiences they had with their network. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience.This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and its impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.Intro and Outro Music by:Joakim Karud - Say Good Night Song - https://youtu.be/IrDIF6LzpiYSupport Joakim Karud - http://smarturl.it/joakimkarud
Further podcasts by infoedge LLC
Podcast on the topic Management
All episodes
Re-Humanizing The Workforce: Time To Check In On Your Employees from 2021-03-09T12:00
Tune in to the latest episode of The Loyalty Map where we interview Bill Staikos, head of customer experience at Freddie Mac and host of his own podcast called Be Customer Led as we dive into th...
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Comfort Is Just One Virtual Session Away from 2021-02-17T11:00
Tune in to listen to our discussion with Brett Thornton, Vice President of VX & Retail at Avocado Green Brands, a leader in sustainable bedding. We will be exploring the VX initiative Brett ...
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One Post Away From Success from 2020-10-15T20:00
Tune in to listen to our discussion with Sedge Beswick, the Managing Director of SEEN Connects, an influencer marketing agency. We will be exploring the world of social media, specifically influ...
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Get Your Customer Experience Program Up and Running from 2020-08-05T14:00
Tune in to listen to our discussion with David Yoo, the Chief Digital Officer at Blue Cross and Blue Shield of Louisiana, where we explore the hurdles, data, and steps necessary along the way to...
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Your Coffee Has Been Automatically Refilled from 2020-07-22T14:00
Tune in to our podcast with David Kerrigan, author of the book “When humans stop shopping,” where we discuss the future of retail. The average American spends 10 hours per month shopping, how wi...
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Your Groceries Are On The Way from 2020-07-07T14:00
Listen to Patrick Davis, the CFO at Fabric, a fulfillment center automation company. Patrick discusses with us the software and hardware that enables on-demand logistics, getting your groceries ...
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You Can't Let A Good Crisis Go To Waste from 2020-06-22T19:00
Listen To Glenn Fishler, a business veteran who survived and thrived during multiple past crises talk about how to use the crises as an opportunity to pivot.
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Your (Smart) Watch Can Save Your Life from 2020-06-08T21:00
Nico Arcino, Strategic Partnerships at Kaiser Permanente, presents Wearable Based Cardiac Rehab Program as an example of Customer Experience Technology used in the Healthcare Space.
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Welcome to the Loyalty Map from 2020-06-02T18:00
Loyal customers spend more, stay longer, and tell their friends about a company's products and the experience they had with the company. This podcast is for CX practitioners to learn how co...
Listen
Welcome to the Loyalty Map from 2020-06-02T18:00
Loyal customers spend more, stay longer, and tell their friends about a company's products and the experience they had with the company. This podcast is for CX practitioners to learn how co...
Listen
Welcome to the Loyalty Map from 2020-06-02T18:00
Loyal customers spend more, stay longer, and tell their friends about a company's products and the experience they had with the company. This podcast is for CX practitioners to learn how co...
Listen