De-Escalate Conflicts and Difficult Conversations with Doug Noll - a podcast by Jim Malliard

Doug Noll is the author of the book De-Escalate: How to Calm an Angry Person in 90 Seconds or Less. He recently joined Jim Malliard on his podcast The Malliard Report to discuss how to defuse confrontations and handle difficult conversations. Doug began by sharing what inspired him to write his book. He noted that at some point in our lives, we’ve all found ourselves in a situation where we’ve had to confront an angry person. Doug wanted to provide readers with the tools to handle these confrontations quickly and effectively. He then discussed the three-step process he outlines in De-Escalate. Step one involves “active listening”, which requires being present and listening without judgment. Step two is to ask questions to understand the person’s perspective, and the third step is to suggest a solution. Doug believes that this approach can help people to de-escalate a situation and reach a resolution faster. Doug also discussed the importance of understanding and respecting the other person’s perspective, even if you don’t agree with it. He believes that by taking the time to understand someone else’s point of view, you can build trust and create a productive dialogue. Finally, Doug discussed the importance of self-care and managing stress levels. He believes that if we are able to stay calm and centered, we can respond to difficult situations with clarity and empathy. Overall, Doug’s conversation with Jim was insightful and inspiring. His tips and advice are invaluable for those who are looking to improve their communication skills and handle difficult conversations with grace. You can listen to the full episode here.
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