The MEFcast: Omnichannel in the contact centre - real world lessons - a podcast by MEF

Ominchannel is sweeping through the business world. Every company knows it has to give customers the full range of communications channels – and to make sure those channels are linked. Last week’s MEF webinar looked at how this revolution is changing the contact centre. 

MEF hosted a webinar on the topic. Taking part were:

• Mathias Muehlfelder, Senior Director of Product Management, Syniverse


• Tom Barkan, Director of Product Management, Voice & Conversations, Vonage


• Tim Green, MEF

https://wp.me/p5OGFg-mvZ

Further episodes of MEFCast: The Global Telecom Agenda

Further podcasts by MEF

Website of MEF