Podcasts by The Ops Authority
You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers).
If you’re soaking up what I’m spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podcast. Every week, I will share actionable strategies from the Director of Ops community to move your business forward and transformational stories of powerhouse business owners who now value operations.
Further podcasts by Natalie Gingrich
Podcast on the topic Management
All episodes
230: 2024 State of the Union for Service Providers - Part 1 from 2023-12-13T09:00
What are the business trends that we see as we head into 2024?
For the past two years, I have gathered together some amazing peers who have a heart for service, and we...
Listen
229: What's the Difference in an OBM and a DOO? from 2023-12-06T09:00
Are you unsure about the differences between the certifications of an Online Business Manager (OBM) and a Director of Operations (DOO)?
We are diving into this very p...
Listen
228: Creating Operational Profit with Danielle Hendon from 2023-11-29T09:00
How confident do you feel in your ability to parse financials and analyze profit?
Today my friend Danielle Hendon joins us to talk about operational profit. We are bot...
Listen
227: Creating a Career Path as an Operator from 2023-11-22T09:00
Do you know what level of service you provide in the hierarchy of operations?
Most of us are meant for something more, and it is so easy to take the path of least res...
Listen
226: The Four Layers of Operations from 2023-11-15T09:00
Do you have trouble defining how you will best function in an organization?
One of the things in our recent Director of Operations (DOO) training that we were showcas...
Listen
225: Mastering the Art of Business Operations in the 4 Core Business Types from 2023-11-08T09:00
How much variety is really within the Director of Operations (DOO) skillset?
Today we are going to tell you about wh...
Listen
224: The DOO Download: Your Questions Answered (#7) from 2023-11-01T08:00
Do you want your burning DOO (Director of Operations) questions answered?
Today we are back for another round of The DOO Download, where you get your most frequently asked quest...
Listen
223: How to Price Your Services as a Service Provider from 2023-10-25T08:00
Does your pricing reflect the value that you bring to a business as a service provider?
Today we are going to talk about how to price your services as an operator or ...
Listen
222: Should You Be a Generalist or a Specialist? from 2023-10-18T08:00
How should you position yourself in the Director of Operations (DOO) market?
Today we are asking the question, “Should I be a generalist or a special...
Listen
221: How to Transition from a Contractor to an Employee from 2023-10-11T08:00
Have you been considering joining an organization as an employee rather than an independent contractor? Have you been thinking about approaching your current client about considering you as an e...
Listen
220: Reflections from Make Your Mark Live from 2023-10-04T08:00
Are you wondering if a live event is worth the time and effort to attend?
I have just returned from Jordan Gill’s annual event “Make Your Mark Live”, and I wanted to t...
Listen
219: The DOO Download: Your Ops Questions Answered from 2023-09-27T08:00
Do you want your burning DOO (Director of Operations) questions answered?
Today we are back for another round of The DOO Download, where you get your most frequently a...
Listen
218: How to Add Strategy to Your Clients Business from 2023-09-20T08:00
How do you move into a leadership and strategy role in the businesses you serve?
Often, we get questions about how to become a strategic advisor or a strategic partner...
Listen
217: How to Build your Business Without Relying on Social Media, a Fancy Opt-In, or Any Ad Spend with the Boss Project from 2023-09-13T08:00
Do you stress at the idea of creating content and designing your whole marketing strategy around being visible on social media?
We have a special guest who is a legen...
Listen
216: Securing Corporate Client Contracts with your Operations Skills with Liz J. Simpson from 2023-09-06T08:00
Have you ever thought about putting your DOO skills to work for a corporate client? Have you attempted to secure corporate contracts yet, or do you lack the confidence?
Listen
215: How 4 DOOs are Building Their Businesses in Their Own Way from 2023-08-30T08:00
Are you curious which business model within the Director of Operations certification program will fit in with your lifestyle (or the lifestyle you are striving for)?
...
Listen
214: How to Move from Implementer to Strategist from 2023-08-23T08:00
Do you feel that you are stuck in an implementer’s role, but have a desire to move to a strategist role? Are you unsure about the steps it will take you to get there?
...
Listen
213: How the Certification Moved Moira Cleary Forward from 2023-08-16T08:00
Have you wondered about the ways Director of Operations (DOO) students are integrating what they learn in the program into their lives and their businesses?
We...
Listen
212: What it Really Means to be a Leader from 2023-08-09T08:00
Are you using your leadership qualities in your role as an operator? How can you use these assets to get you to your next best self?
Today, we are talking about what i...
Listen
211: Taking the Leap from Corporate to Director of Operations with LaToya Williamson from 2023-08-02T08:00
Have you been wondering how students put their Director of Operations (DOO) certification into practice?
We have a success story today, a spotlight on Director of Oper...
Listen
210: How to Make the Leap from Corporate to Business Owner from 2023-07-26T08:00
Have you been thinking about making the transition to entrepreneurship based on the experience that you have acquired from your corporate job?
Today, I am going to sha...
Listen
209: What to do When Proposals Don't Get a Response from 2023-07-19T08:00
Have you ever sent out a proposal to a client you were really excited to get started with, and then… crickets?
We are bringing you a new series, called “Quickie Convos...
Listen
208: How to Raise Rates with Existing Clients from 2023-07-12T08:00
Have you been delivering value and results to your clients, but are unsure about how to approach the topic of a rate increase?
Today we are tackling a question that ha...
Listen
207: Stability Before Success with Megan Hale from 2023-07-05T08:00
Have you thought recently about how your business is structured in order to produce stability?
Today we are going to discuss a super important topic. Megan Hale joins ...
Listen
206: Your Visual Brand as a Service Provider with WorkPlay Branding from 2023-06-28T08:00
How does your brand identity serve your business?
Today we are talking about something that is not necessarily operations focused, but if you are building a business...
Listen
205: Truth Talk Something Had to Give from 2023-06-21T08:00
Have you ever felt exhausted in your business? To the point that you had nothing left to give?
This is a truth talk about times when something has to give. I’m talking...
Listen
204: Leveraging Neurodiversity as an Operator with Latrice Prater from 2023-06-14T08:00
Are you neurodivergent, and wondering how to use this to your advantage in your business?
Today, we are talking about leveraging neurodiversity as an operator, specifi...
Listen
203: Contingency Planning: Protecting Your Business in Times of Uncertainty from 2023-06-07T08:00
Do you know what would happen to your business if you needed to step away for a prolonged period of time? How would it continue to operate and how would you fulfill your deliverables t...
Listen
202: How to Plan to Take Vacation Time as a Service Provider from 2023-05-31T08:00
How do you schedule time off as a business owner, or an independent contractor in someone else's business?
Today we are talking about how to take time off as a service...
Listen
201: Is the Agency Model right for Me with Tasha Booth from 2023-05-24T08:00
Have you been considering the agency model, and wondering if this model would be the best path for your Director of Operations (DOO) business? Are you curious about what goes on behin...
Listen
200: How to Make Fractional Functional from 2023-05-17T08:00
Do you have questions about fractional work, and how to structure your business around it?
Today, we are talking about how to make fractional work functional.
...
Listen
199: 3 Steps to Gain Career Clarity as an Operator from 2023-05-10T08:00
Are you longing to move into the next iteration of your business journey?
For the last year I have been sharing how to build better businesses. Everyone here is a serv...
Listen
198: Can a Creative Be a Good DOO? with Employee Regina Vigil from 2023-04-26T08:00
Is it true that you can only be a creative or an operator, but not both? Are these two things mutually exclusive, and is it possible to be successful as an operator if you consider yourself a cr...
Listen
197: From Occupational Therapist to DOO with Upleveled Clients with Kahlie Welch from 2023-04-19T08:00
Are you curious about the Director of Operations (DOO) certification program, but hesitant because you have been on a completely different career trajectory?
This week...
Listen
196: It's Time to Supercharge your Service Based Business from 2023-04-12T08:00
Were you unable to attend our live event, Growth Getters Live? Are you bummed about what you might have missed out on?
Today, we are hosting our very first li...
Listen
195: How Community Cultivators are Operators with Shana Lynn from 2023-04-05T08:00
Have you ever wondered about the ways that operators and community managers overlap? How can operators assist in empowering community managers to become strategic thinkers?
194: The Impact of Accountability Advisors on our Students from 2023-03-29T08:00
Have you heard about our Accountability Advisors inside The Director of Operations (DOO) certification program? Are you wondering how they factor into your experience as a student of t...
Listen
193: Developing a DOO Mindset with Melissa Froehlich from 2023-03-22T08:00
How does mindset work affect how you show up in your DOO business?
Today, my amazing friend and peer, Melissa Froehlich joins me as we talk about the mindset ...
Listen
192: Speed Up Your Success with Transformational Events with Julie Ciardi from 2023-03-15T08:00
Are you hesitant when it comes to live events? Maybe you are an introvert, or worried about not knowing anyone, or maybe you are wondering if a live event is worth your time.
<...
Listen
191: I'm Taking a Stand from 2023-03-08T09:00
It’s sometimes hard to filter out all the advice of influencers in the entrepreneurial space. Do you really need to follow all of their advice to achieve a successful business?
...
Listen
190: What Service Providers are Doing to Make Business Hard for Themselves from 2023-03-01T09:00
Are you making things difficult on yourself when it comes to getting quality clients who you are aligned with in your values?
Today, I am talking to service providers about the ...
Listen
189: The Power of a "Next Best Self" Mentality from 2023-02-22T08:00
How can you make the vision that you have for what your best life will look like a reality?
Today we are talking about adapting a “next best self” me...
Listen
188: The Power of In-Person Connection: Takeaways From a Live Event from 2023-02-15T09:00
Are you ready to make connections again, over something more than Zoom?
Today we are talking all about live events. Covid massively impacted our ability to gather, but live even...
Listen
187: The #1 Ingredient for a Business You Love from 2023-02-08T09:00
How do you make sure you are as fulfilled at work as you are in your personal life?
Today we are talking about the ...
Listen
186: Dealing With Scope Creep [Ep. 132 Replay] from 2023-02-01T09:00
Have you been struggling with scope creep in your work? How can you get this problem under control?
If you are in a ...
Listen
185: The Benefits of Becoming a DOO as an Employee of a Business with Erica Rivera from 2023-01-25T09:00
Are you curious about how an employee of a company can come through the Director of Operations (DOO) certification program?
Listen
184: From an Executive Assistant at a Big Four Firm to DOO with Nicola Peters from 2023-01-18T09:00
Are you considering the Director of Operations certification program, but want to hear from someone who has been through the process?
Listen
183: Operational Meltdown: The Southwest Airlines Crisis&What We Can Learn From It from 2023-01-11T09:00
What can we, as operators, learn from the massive operational meltdown at Southeast Airlines over this past holiday season?
Listen
182: Using your Mission Statement as your Business Guide from 2023-01-04T09:00
Have you taken the time to create a strong mission statement for your business? If so, have you revisited it in the past 6 months?
Listen
181: 2022 Year in Review from 2022-12-28T09:00
What has 2022 looked like behind the scenes at The Ops Authority?
Today, I am going to give you a behind the scenes ...
Listen
180: 2023 State of the Union for Service Providers (Part 2) from 2022-12-21T09:00
What are best practices for positioning yourself as a service provider in 2023?
Welcome to part two of our State of ...
Listen
179: 2023 State of the Union for Service Providers (Part 1) from 2022-12-14T09:00
What is the state of online business and service providers as we head into 2023?
This is one of our most anticipated...
Listen
178: The DOO Download: Your Ops Questions Answered (#5) from 2022-12-07T09:00
Do you want your burning DOO (Director of Operations) questions answered?
Today I am joined by my Director of Coachi...
Listen
177: The Impact of a DOO in a Scaling Business with Erin Weaver&Julie Ciardi from 2022-11-30T12:18
What does it look like for a DOO to show up inside of a thriving business? What kind of impact can a DOO make in a scaling business?
Listen
176: Expert Advice I'm Not Listening To from 2022-11-23T09:00
There are so many strategies for so many different aspects of running a business… how do you know which ones are right for you?
Listen
175: Profit First for Minority, Service-Based Businesses with Susanne Mariga from 2022-11-16T09:00
Do the financials of your business stress you out? Do you feel overwhelmed and lack confidence when it comes to these types of activities?
174: DOO Download: Your Ops Questions Answered (#4) from 2022-11-09T09:00
Do you want your burning DOO (Director of Operations) questions answered?
Today I am joined by my Director of Coachi...
Listen
173: How to Create a Win Win Using Relationship Marketing with Laura Meyer from 2022-11-02T08:00
Are you struggling to bring in consistent leads from social media (either paid or organic)? Is there a better way to spend your marketing dollars and your busines...
Listen
172: The Power of Processes as Intellectual Property with Audrey Joy Kwan from 2022-10-26T08:00
How does a Director of Operations (DOO) productize their business? Is there intellectual property that you have that you are not sure how to put forth into the wo...
Listen
171: Innovating as an Intrapreneur - One DOO's Path with Kimone Napier from 2022-10-19T08:00
Do you know all of the options you have as a Director of Operations (DOO) when it comes to designing your business around you, your family, and what best suits yo...
Listen
170: From Press Secretary to Corporate Marketing to DOO with Amber Glus from 2022-10-12T08:00
Do you wonder how graduates of the Director of Operations (DOO) certification program are utilizing the knowledge that they’ve gained from the program?
... Listen
169: 9 Reasons Why Now is the Time to Become a Certified DOO from 2022-10-05T08:00
Are you thinking about joining the Director of Operations certification program, but unsure of the timing? With the current talk of economic conditions are you wo...
Listen
168: 6 Actions to Take Today if Money is Holding You Back from Joining the DOO Certification from 2022-09-28T08:00
Have you been thinking about taking the leap and joining the Director of Operations certification program, but are struggling with the financial commitment piece?...
Listen
167: Where are They Now? A Glimpse into the Careers of the Founding Certified DOOs from 2022-09-21T08:00
Do you wonder what former students of the Director of Operations (DOO) certification program are up to? What are some of the creative ways that they have made the...
Listen
166: Building a Business Together: The CEO&DOO Partnership with The Benefit Doctor from 2022-09-14T08:00
Have you ever wondered what the relationship between a CEO and an established Director of Operations (DOO) looks like? Also, what does it look like to go through ...
Listen
165: Evolving the DOO Certification Program from 2022-09-07T08:00
What are some of the upcoming changes for the Director of Operations (DOO) certification program?
Today we are talki...
Listen
164: The DOO Download: Your Ops Questions Answered #3 from 2022-08-31T08:00
Do you want your burning DOO (Director of Operations) questions answered?
Today I am joined by my Director of Coachi...
Listen
163: Becoming a Strategic Partner in a DOO Employee Role with Khara Malcom from 2022-08-24T08:00
Is there more than one way to make the Director of Operations (DOO) certification fit into your career goals?
Today...
Listen
162: One Key to Stopping Scope Creep Before It Starts from 2022-08-17T08:00
What are the steps that we can take to avoid scope creep?
In our previous episode we talked about stories of scope c...
Listen
161: Stories of Scope Creep from 2022-08-10T08:00
You may have heard us talk about “scope creep”, here at The Ops Authority, but maybe you aren’t familiar with what that term actually entails. So how does scope c...
Listen
160: What I've Learned in Over 100K Downloads from 2022-08-03T08:00
What are the lessons and insights that we have learned at The Ops Authority since starting a podcast?
We began this ...
Listen
159: The Path to Finding Ease and Leadership as a DOO with Stacy Norris from 2022-07-27T08:00
Are you curious about the Director of Operations (DOO) certification program, but would like to hear more about the experiences of other students who have come th...
Listen
158: The DOO Download: Your Questions Answered #2 from 2022-07-20T08:00
What are the most frequently asked questions in our Director of Operations (DOO) community?
Today I am joined by my ...
Listen
157: 6 Actions Your Ops Business Needs For the Recession from 2022-07-13T08:00
What does the current state of the economy mean for operators? How can you navigate this recession as a service provider?
Listen
156: 3 Ways to Build Culture with Your Virtual Team with Becky Brunner from 2022-07-06T08:00
How do you build a team that you enjoy working with, and that exceeds expectations?
Today, special guest Becky Brunn...
Listen
155: Increasing Your Ops Authority by Understanding Automation with LaToya Russell from 2022-06-29T08:00
Are you looking to uplevel your skills as a Director of Operations (DOO)? Have you dug deep into an area of specialization so you can fully capitalize on your exp...
Listen
154: The DOO Download: Your Questions Answered #1 from 2022-06-22T08:00
What are some of the frequently asked questions about the Director of Operations (DOO) certification program?
Toda...
Listen
153: How the DOO Certification Can Benefit Your Employer and Grow Your Career with Sarah Campbell from 2022-06-15T08:00
What is it like to go through the Director of Operations certification program as an empl...
Listen
152: 3 Ways to Use Strategic Mapping™ as a Foot in the Door Service from 2022-06-08T08:00
Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO)...
Listen
151: Upleveling from an OBM to a DOO Resulted in Tripling Her Monthly Revenue with Kerystyn Williams from 2022-06-01T08:00
How can you put the skills you learn in the Director of Operations (DOO) certification program to use right away? How quickly can you get a return on your investment...
Listen
150: 5 Steps to Landing Your Next Ops Role from 2022-05-25T08:00
Are you struggling to find your next role? Are you unsure whether you should be spending your time marketing yourself as a service provider vs. applying for oppor...
Listen
149: How to Separate From an Implementer’s Identity from 2022-05-18T08:00
Do you desire to move into a more strategic role? Are you stuck in an implementer phase that you just can’t seem to break out of?
Listen
148: Mission, Vision, and Values Revisited from 2022-05-11T07:00
Have you done the work to set your business foundations up the right way? Are you clear about why you are in business, and what your idea of success looks like? Listen
147: 4 Steps to Becoming a Strategic Thought Leader from 2022-05-04T08:00
Do you consider yourself a strategist? How do you move from thinking like a manager to thinking like a strategist, and what is the difference?
146: How Marketing and Ops Leaders Come Together in a Business with Veronica Romney from 2022-04-27T06:00
Are there clear boundaries between the marketing and operations branches of your business? If not, how should these two incredibly important parts of the business co...
Listen
145: Develop Your Coaching Skills to Become a Stronger Operator from 2022-04-20T08:00
As an operator, do you realize how much you utilize the skill of coaching with your clients? Do you feel like you need to hone those skills or become a better commun...
Listen
144: Keys to Working in Business with a Friend with Esther Littlefield from 2022-04-13T08:00
What happens when friends journey through business together? When they are uniquely involved in each other's businesses, how can you keep the businesses and friendsh...
Listen
143: Managing Your Finances as a Service Provider with Melissa Houston from 2022-04-06T08:00
Are you confident in how you have your business financials set up? Are you set up for long term success, or are you simply just getting the basics done? Listen
142: Top 8 Ways to Monetize Your DOO Certification from 2022-03-30T08:00
Do you know what kind of business models are supported by a Director of Operations (DOO) Certification? Are you curious if the program will accommodate how you wa...
Listen
141: Upleveling as a DOO from OBM with Allie Stewart from 2022-03-23T08:00
Is it necessary to be an OBM before becoming a DOO? What are some of the nuances between the two programs?
...
Listen
140: How to Find “Top-Tier” Clients as a DOO from 2022-03-16T08:00
Are you confident in your services, but lacking confidence when it comes to clients you can partner with who will appreciate what you bring to the table? Listen
139: Why Every Scaling Company Desires a DOO from 2022-03-09T09:00
Why should a business hire you as a Director of Operations (DOO)? How specifically do businesses benefit by hiring a DOO?
T...
Listen
138: Why Copy Matters for Ops Service Providers with Lindsey Johnson from 2022-03-02T09:00
Do you have your messaging down? If so, is it reflected in every piece of communication that you churn out? Does your website speak to your clients to tell them w...
Listen
137: VIP Days for Operators with Jordan Gill from 2022-02-23T09:00
Are you curious about project based work, but unsure where to start? Does the idea of expanding beyond retainer work intrigue you? Listen
136: Why Visibility Looks Different for Service Professionals from 2022-02-16T09:00
How do you get in front of the right audience as a service provider? And how is it different from most businesses who are looking for a large volume of transactions?...
Listen
135: Visibility for High-Ticket Services with Amanda Berlin from 2022-02-09T09:00
Are you struggling with getting in front of the right clients? Could your visibility game use some strategy?
Today, ...
Listen
134: How Cherline Found Career Clarity Through the DOO Certification with Cherline Pierre Johnson from 2022-02-02T09:00
Are you curious about the Director of Operations certification program? Do you wonder how those who have gone through the program are applying all they’ve learned? Listen
133: 3 Keys to Creating the Career Path You Desire from 2022-01-26T09:00
Have you ever found yourself in a role that didn't leverage...
Listen
132: What is Scope Creep and Why Should You Avoid It? from 2022-01-19T09:00
What is scope creep? How does it show up, and how does it affect all of us?
Today, we are talking about one of those...
Listen
131: How to Get Your First (or Next) Client with Abbey Ashley from 2022-01-12T09:00
Do you have a plan to secure your next client? How can you build momentum in marketing yourself (even if it feels uncomfortable)?
Listen
130: State of the Union for Service Providing Professionals: Part 2 from 2022-01-05T09:00
How have things in the digital workspace shifted over the last year or two? And how does that impact service providers like you?
129: State of the Union for Service Providing Professionals: Part 1 from 2021-12-29T09:00
What is going on in the online space as we embark on 2022? How have things in the digital workspace shifted over the last year or two? And how does that impact se...
Listen
128: The Ops Authority’s Year In Review from 2021-12-22T09:00
How did your 2021 shape up? It’s a great time for reflecting on your business, celebrating, and making plans for success. Have you sat down and sorted out what we...
Listen
127: Identifying Your 2021 Accomplishments from 2021-12-15T09:00
How was your 2021? While you are busy setting goals for 2022, have you taken some time to reflect on all you did this past year?
Listen
126: 4 To Dos To Set Up 2022 from 2021-12-08T09:00
Are you ready for 2022? What steps have you taken to wind down 2021 and to get ready to take on a new year in your business?
Listen
125: How Your Project Management Skills Make You a Great Launch Manager with Tasha Booth from 2021-12-01T09:00
Are you confident in your launch skills? How does your background in project management lend itself to supporting a successful launch?
Listen
124: 5 Ways to Show Gratitude in Your Business from 2021-11-24T09:00
Do you regularly let the people in your world know how much you appreciate their support of your business?
...
Listen
123: Conviction Marketing with Kelly Roach from 2021-11-17T09:00
Do you have a mentor? Someone who has helped you transform your business in a way you never thought possible?
Today,...
Listen
122: Why Emotional Intelligence Matters in Your Operations Career from 2021-11-10T09:00
Do you consider yourself emotionally intelligent? How do you measure emotional intelligence, and how can you use it to your benefit as an entrepreneur?
... Listen
121: 3 Ways to Upgrade Brain Performance to Smoothly Run Your Business with Tanessa Shears from 2021-11-03T08:00
How does your physical health make you a better entrepreneur? Do you pay attention to what your body is telling you as you are busy growing your business?<...
Listen
120: What Does a DOO Really Do? from 2021-10-27T08:00
Are you confused about what type of work a Director of Operations does? Are you wondering if the DOO certification program is for you?
Listen
119: How Personality Assessments Can Help You Grow Your Business&Navigate Your Career from 2021-10-20T08:00
Have you ever taken a personality assessment? If so, how have you integrated the results into your business model or your career path?
Listen
118: Leveraging Kolbe While Leading and Growing a Team with Eryn Morgan from 2021-10-13T08:00
Do you know how to interpret Kolbe scores, and how to use them to build a strong team?
Today we are continuing our ...
Listen
117: Understanding the Kolbe for Greater Ease in Business from 2021-10-06T08:00
How do you take action, and why is it important to recognize your strengths in this area?
Today we are focusing on l...
Listen
116: Creating a Next Level Experience for Her Clients&A Better Fit for Her Life with the DOO Certification - Claire Grace from 2021-09-29T08:00
If you’ve ever wondered if there’s a way to find a better fit for your business future while also creating an incredible experience for your clients, I’ve got goo...
Listen
115: Why It's Important to Build a Business That Fits Your Personality&Skills from 2021-09-22T08:00
What's wrong with finding a guru, and following their business-in-a-box model?
Today we are talking about why it's i...
Listen
114: How to Break Up with a Client from 2021-09-15T08:00
What do you do when a client relationship goes south? How do you go about ending a client relationship on good terms?
Listen
113: Results Matter: Why Quality Programs Focus on the Results of their Students from 2021-09-08T08:00
When you decide to join an online course, what convinces you to invest? How do you determine if you're going to get that precious return on investment? Listen
112: How the DOO Certification Helped Her See Her Potential and Create A Dream Business with Sarah Khan from 2021-09-01T08:00
Do you want to hear more about the Director of Operations (DOO) certification program from someone who has gone through the program?
111: The #1 Essential Ingredient to Healthy Client Relationships from 2021-08-25T08:00
Do you have trouble communicating honestly with your clients? Do you wonder what piece of the puzzle you are missing when it comes to building healthy, long-lasti...
Listen
110: 8 Benefits of Setting Boundaries with Clients from 2021-08-18T08:00
Do you find it hard to establish and communicate boundaries with your clients?
Today, we are going to talk ...
Listen
109: The 5 Ps to Deliver an Unexpected Message to Your Leader from 2021-08-11T08:00
Have you had to deliver hard news to your client before? Do you shy away from being the bearer of bad news?
Listen
108: How to Ask Your Leader to Pay for Your Learning + Development from 2021-08-04T08:00
Could a development program such as the Director of Operations certification benefit an employer or client you are already working with?
<...
Listen
107: 4 Steps to Managing Your Time as a Service Provider with Amanda Warfield from 2021-07-28T08:00
Have you mastered time management? If you’re not sure, ask yourself if you have set aside enough time to work on your own business (hint: you need more than you t...
Listen
106: Leveraging Live Video in Your Marketing with Alicia Henderson from 2021-07-21T08:00
Does video scare you? Do you shy away from this amazing marketing tool because you don’t feel comfortable going live?
Listen
105: How to Stop Holding Yourself Back with Kelly Ruta from 2021-07-14T08:00
Do you get stuck in a state of comparison? Do you suffer imposter syndrome often?
Today we have Kelly Ru...
Listen
104: What to Do When You're Discouraged in Your Business from 2021-07-07T08:00
Do you feel like your business is taking an emotional toll on you?
Today we are talking about what to do wh...
Listen
103: How to Balance Learning with Taking Action from 2021-06-30T08:00
Do you make a habit out of buying courses? Do they accumulate because you never have time to finish one before another comes along that you Listen
102: How to Dream Bigger When You’re a Natural Operator&Planner from 2021-06-23T08:00
Are you a natural visionary, or do you have difficulty dreaming big?
Today we are talking about how to dream big whe...
Listen
101: Beyond the Checklist - Keeping Your Clients for Life with Hallie Agostinelli from 2021-06-16T08:00
Are you looking for long term clients? Most of us are, but how do you keep clients for the long haul?
I think you ar...
Listen
100: The Difference 100 Episodes Has Made in The Ops Authority Business and Brand from 2021-06-09T08:00
What has changed at The Ops Authority over the last two years since the podcast began?
Today we are celebr...
Listen
Episode 99: 5 Steps to Building a Predictable Schedule When Serving Multiple Clients from 2021-06-02T08:00
Are you struggling to figure out how to serve more than one client in an efficient way?
Today we are talkin...
Listen
98: From Corporate Accounting to DOO Agency Owner with Rachel Kempf from 2021-05-26T08:00
Are you curious about the change that certified Director of Operations have experienced in their careers before and after their certification?
97: The Most Common Professions that Lead to a DOO Career from 2021-05-19T08:00
Are you interested in becoming a Director of Operations, but unsure if you have the skill set that is required?
Toda...
Listen
96: Is Your Service Offering Serving You… and Your Bottom Line? from 2021-05-12T08:00
Have you evaluated your service offerings lately? And do you know if they are helping you reach your financial goals?
Listen
95: How to Set Financial Goals as a Service Provider from 2021-05-05T08:00
As a service provider, do you struggle with financial goals?
Today we are talking about setting realistic financial ...
Listen
94: My Favorite Business Growth Resources Over the Past Year from 2021-04-28T08:00
What are your favorite resources when it comes to business growth and development?
If you have listened to the last ...
Listen
93: Five Tips to Finding the Right Mentor from 2021-04-21T08:00
With so many coaches and mentors to choose from, how do you choose one that is right for you?
Today, we ar...
Listen
92: Four Types of People Who Will Help You Grow Your Business from 2021-04-14T08:00
Who are the people who help you grow and flourish in your business?
Today, we’re talking about a topic that will ho...
Listen
91: How Mindset&Limiting Beliefs Almost Stopped Her from Transforming Her Business with Alexia Bustios from 2021-04-07T08:00
Are you thinking about becoming a certified Director of Operations, but still having some doubts? Are you struggling with mindset issues?
<...
Listen
90: Your Questions Answered - A DOO Roundtable from 2021-03-31T08:00
Do you still have questions about the Director of Operation Certification program? Want to hear from students who have gone through the program and get their insi...
Listen
89: From Army Intelligence Officer to Director of Operations with Courtney Waid from 2021-03-24T08:00
Are you interested in hearing more about how people who have come through the Director of Operations certification program are structuring their businesses? Listen
88: Should You Add "PM" to Your Title? from 2021-03-17T08:00
Are you hesitant to call yourself a project manager because you feel you are missing some kind of education, certification, or experience with that job title? Listen
87: Planning Your Weekly Schedule Like a CEO from 2021-03-10T09:00
How do you spend your time in your business? Do you have a dedicated plan on where to focus your time and attention?
Listen
86: Increase your Earning Potential with Profit Sharing from 2021-03-03T09:00
Are you interested in more profits in your business, but maxed out on the amount of hours you can work?
Today we ar...
Listen
85: Up-level by Transitioning from Hourly to Outcomes Based Pricing from 2021-02-24T09:00
Do you feel stuck in an hourly pricing model? Are you ready to scale, but are unsure how to price strategically?
Listen
84: How to Add a Consulting Offer to Your Business with Melissa Froehlich from 2021-02-17T09:00
Have you been thinking about using your expertise to consult, and scale your business?
I am excited to shar...
Listen
83: Five Steps to Full Circle Success as an Operations Leader from 2021-02-10T09:00
What does success as an operator look like to you?
If you are on the journey of becoming an operations lead...
Listen
82: Overcoming the Emotions of Selling from 2021-02-03T09:00
Does the mention of selling make you break out into a cold sweat?
Today we are talking about the emotions ...
Listen
81: How to Evaluate Shiny Objects in Your Biz from 2021-01-27T09:00
Are you quick to make changes to the latest greatest tool or tactic? Do you suffer from shiny object syndrome?
Listen
80: 8 Ways to Skyrocket Your Ops Business in 2021 from 2021-01-20T09:00
Are you ready to increase your revenue this year?
Today we are going to talk about 8 ways you can skyrocket...
Listen
79: 4 Common Mistakes That May Be Holding You Back from Success in Your Operations Business from 2021-01-13T09:00
Do you feel like you are doing this online business thing all wrong?
Today we are talking about the mist...
Listen
78: What You Should Know to Reach Your Financial Goals in 2021 from 2021-01-06T09:00
Do you have a plan to meet your financial goals for this upcoming year?
We are going to kick off this year ...
Listen
77: 2020 Business Update: A Year of Unexpected Growth from 2020-12-30T09:00
How did your 2020 shape up in regards to your business?
Today I’m going to recap what 2020 looked like for my busine...
Listen
76: How Much Financial Knowledge Do You Need as a DOO? from 2020-12-23T09:00
Does the thought of digging into the financials of a business make you uneasy? Do you shy away from the responsibilities of looking at the numbers?
...
Listen
75: How to Determine if a Business is Ready for a DOO from 2020-12-16T09:00
Have you figured out how to determine if a business is ready for a Director of Operations (DOO)?
We are tal...
Listen
74: 4 Popular Models for a DOO Business from 2020-12-09T09:00
Did you know that there are multiple ways you could structure Director of Operations (DOO) business?
Today we are go...
Listen
73: Do You Need Digital Marketing Experience to be a DOO? from 2020-12-02T09:00
Are you interested in becoming a DOO, but not feeling confident in the amount of digital marketing knowledge you possess?
Listen
72: How to Gain Visibility for Your DOO Business with Lisa Simone Richards from 2020-11-25T09:00
How comfortable are you with visibility in your business? Is it something you’ve been avoiding?
One of the ...
Listen
71: The 5 Levels of Operations from 2020-11-18T09:00
Are you curious where you fall in the operations hierarchy? Do you know what level of service you provide, or are you looking to ascend the operations ladder? Listen
70: How to Avoid Settling in Your Ops Career from 2020-11-11T09:00
Do you have trouble defining how you will best function in an organization? How about confusion over your title?
Tod...
Listen
69: Setting Goals in Your Business with Catherine Calmes from 2020-11-04T09:00
Is setting goals a priority in your business? Are you too busy setting goals for others, and often overlook your own business plans?
68: 10 Questions To Ask for a Successful Discovery Call from 2020-10-28T08:00
How do you set yourself up for success as an operator from the get-go? What does your discovery process look like? Do you have one in place?
<... Listen
67: From Bookkeeping Agency to Profit Strategist as a DOO [with DOO Expert Coach Jenni Davis] from 2020-10-21T08:00
Do your financials frighten you? Do you dread the end of the month when you have to look at your books?
Tod...
Listen
Which Assessments Matter for Ops Experts and Why from 2020-10-14T08:00
How do you know if you are suited for a career in operations, and how can you figure out if you have the innate strengths and instincts that it requires to be suc...
Listen
65: From Corporate Ops to Small Business HR Expert with DOO Expert Coach Kimone Napier from 2020-10-07T15:35:15
Do you have a background in HR and an interest in operations? Are you unsure how the two fit together?
Toda...
Listen
64: From Nonprofit Leadership to DOO Agency Owner with DOO Expert Coach Claire Crum from 2020-09-30T08:00
Are you aware of how much value good communication creates in a professional relationship?
Today my Directo...
Listen
63: The TIES Method: How an Operations Expert Shows Their Value from 2020-09-23T08:00
How can you demonstrate your value or return on investment (ROI) as an operator?
As an entrepreneur or service prov...
Listen
62: From Corporate Accounting to Data-Driven DOO [with DOO expert coach Kelsy Schmidt] from 2020-09-16T08:00
How do you feel about analyzing data? Do you zone out when someone starts talking about data driven decisions? Are you confused about where to begin?
<... Listen
61: Fame vs. Impact: What Matters to You and Your Clients? from 2020-09-09T08:00
Have you ever worked with a client, and something was just a little off? Maybe you got along great and even believed in their mission, but you couldn’t pinpoint w...
Listen
60: From Systems to Strategic Partner [with DOO expert coach Amy Lockrin] from 2020-09-02T08:00
What is the best business model for your Director of Operations (DOO) business?
Today on the podcast, I hav...
Listen
59: How to Have a Difficult Conversation from 2020-08-26T08:00
Does the thought of having difficult conversations leave you with sweaty palms? Do you have a hard time communicating during uncomfortable situations with your le...
Listen
58: From IT Project Manager to Director of Operations [with DOO expert coach Liz Watson] from 2020-08-19T08:00
Are you curious about what type of experts are involved in the Director of Operations Certification Program?
I am j...
Listen
57: Managing Your Time with Multiple Clients from 2020-08-12T08:00
How do you manage your time when you have multiple clients? Do you find yourself suffering in your personal life because you are pouring so much time into your cl...
Listen
56: Should I Pursue the OBM or DOO Certification? from 2020-08-05T08:00
Does project management, organization, and leadership come naturally to you? Have you been working in project management, and wondering what your next move is? Listen
55: The Difference a Year Can Make in a Small Business from 2020-07-29T08:00
Can you remember what your business looked like one year ago? What has changed?
This is the one year anniversary epi...
Listen
54: Risks and Rewards: Full Time or BYOB from 2020-07-22T08:00
Are you someone who needs consistency in your work and your paycheck? Or is it more important to you to decide who you work with, when you work, and what types of...
Listen
53: Run Your Business as Well as You Run Your Client’s from 2020-07-15T08:00
Do you serve your clients so well that your own business takes a backseat? Are you spending enough time making sure your business is functioning in a way that wil...
Listen
52: What To Do When Your Leader Doesn’t Let You Lead from 2020-07-08T08:00
Are you fully capable of being a leader, but your leader (your client) wo...
Listen
51: How to Help Your Visionary Create Priorities For Their Business from 2020-07-01T08:00
As an operator, do you ever feel like you are bombarded with ideas from your leader? How do you help your visionary identify what ideas are the right ones to purs...
Listen
50: Master Your Next Virtual Interview from 2020-06-24T08:00
Do you treat a virtual interview the same as you would an in-person interview? If you are wondering what to expect from this process in the virtual realm, you are...
Listen
49: The Top Traits of a Director of Operations from 2020-06-17T08:00
Have you ever wondered what makes a good Director of Operations? Are you interested in pursuing this line of work but unsure if you are the right fit for the role...
Listen
48: Two Operational Opportunities the 2020 Current Events Brought Small Business from 2020-06-10T08:00
Is your business prepared for the worst? Do you have plans in place for emergency situations? There are processes you can put in place to make sure your business ...
Listen
47: Why Your Marketing Should Match Your Model from 2020-06-03T08:00
As a service provider, do you find yourself confused about the methods of marketing you should be using? Should you be spending your time on social media, webinar...
Listen
46: Four Ways I’ve Found Balance During this Disruption from 2020-05-27T08:00
How are you doing during this crazy time of the COVID19 pandemic? Have you found ways to keep some sanity in your life and your business? It’s a difficult time fo...
Listen
45: How to Transform Your Business and Life with the Director of Operations Certification from 2020-05-20T08:00
Do you enjoy transforming the lives of people around you? Are you looking for fulfilling work that will allow you to be a leader and a strategic thinker? <...
Listen
44: The Benefits of Becoming a Director of Operations from 2020-05-13T08:00
Are you a project manager or do you have operations experience in your current job? Are you sick of the grind, and looking for a way to leverage your skills to wo...
Listen
43: How I Transitioned from Corporate to Entrepreneurship with a Project Management Skillset from 2020-05-06T08:00
Do you have skills you've already perfected? Are you looking to make a good living by using those gifts in new ways?
Listen
42: Four Challenges Online Project Managers Face from 2020-04-29T08:00
Are you thinking of becoming an online project manager? Do you thrive when managing people, projects, and systems? If you are wondering what kind of challenges on...
Listen
41: How Chanie Wilschanski Rebuilt Her Team from 2020-04-22T08:00
Have you been unhappy with the team you’ve assembled? Do you feel like there is a better way to find people who are committed to helping your business succeed? Ho...
Listen
40: Managing Up to Your Leader While in Crisis from 2020-04-15T08:00
Our world is in crisis at the current moment with the coronavirus pandemic. As we navigate our roles in our clients businesses, what are ways we can show up and s...
Listen
39: Behind the Scenes of Growing a Team with I Heart My Life from 2020-04-08T08:00
What does it look like to bring on a DOO into an already successful and established business? How will you, the business owner, be able to trust someone to come i...
Listen
38: What to Do Before Cutting Your Team in a Crisis from 2020-04-01T08:00
The effects of coronavirus are raging all around us, and business owners are feeling the stress. Lots of questions are hanging over our heads, but in times of cri...
Listen
37: Eight Ways to Keep Your Business Running During Chaos from 2020-03-25T08:00
It’s a crazy, all consuming time with the worldwide coronavirus pandemic. As business owners, we want to lead the way in times of stress, but what can we do? How ...
Listen
36: How to Move From Directing to Leading from 2020-03-18T08:00
Scaling a business means multiplying ourselves, our product, and creating processes that make things run smoothly. You do all of those things through operations....
Listen
35: Pricing Pet Peeves&How to Set Pricing as a Service Provider from 2020-03-11T08:00
One of the biggest challenges of hiring and offering services in the online space is the rates for services. Today I’m sharing some of my pet peeves around the ra...
Listen
34: What to Do Before, During, and After Firing from 2020-03-04T09:00
Inevitably, there will come a time in your business where you have to let someone go. Even though this is not Listen
33: How to Set Goals to Measure Your Team's Performance from 2020-02-26T09:00
How are you measuring success and performance of your new hires? Do you go by a gut feeling, or do you have something more substantial in place?
32: Step By Step to Onboard Your New Hire from 2020-02-19T09:00
Hiring is an entire project within itself… it has to have a plan, a goal, and excellent delivery. So once you’ve found the perfect fit... what happens next? Listen
31: Ten Questions to Answer Before You Write a Job Description from 2020-02-12T09:00
As an operations expert I’m hired to help businesses grow their teams. I do this by asking the right questions that help define the role they are hiring for. This...
Listen
30: How to Break the Bad Habits of Hiring from 2020-02-05T09:00
What makes the hiring process so hard? Why do you find yourself hiring the wrong people, and why is your turnover so high? These are some of the questions I get o...
Listen
29: Six Ways to Build a DOO Business from 2020-01-29T09:00
What does it look like to build a business as a Director Of Operations (DOO)? How do you build a truly sustainable, profitable business utilizing the skill set of...
Listen
28: How to Determine if You Should Become a Director of Operations from 2020-01-22T09:00
Are you interested in upleveling your skill to become a Director of Operations (DOO)? Or are you an established business owner who anticipates hiring a DOO in the...
Listen
27: Directors of Operations: Then and Now with Liz Watson&Kelly Reynolds from 2020-01-15T09:00
Is the Director of Operations certification right for you? How does it differ from the OBM certification? And what kind of impact can the DOO certification have o...
Listen
26: A Week in the Life of a Director of Operations from 2020-01-08T09:00
Have ever wondered what it looks like to be a Director of Operations or to have one working inside your business? In this episode, I’m sharing a typical week in t...
Listen
25: How to Expand Your Business in 2020 from 2020-01-01T09:00
It’s a brand new year, and you want growth, both professionally and personally. In this episode, we’re going to identify your current stage of business, look at w...
Listen
24: Ten Quick Year-End Tasks with a Long-Lasting Impact from 2019-12-25T09:00
It’s the end of the year and you’re inundated with people telling you to plan your 2020 strategy and review your mission, vision, and values. Those tasks are real...
Listen
23: How to Reflect on Your Accomplishments from 2019-12-18T09:00
As small business owners, we reflect at the end of each year. However, sometimes all this reflection can leave us in a negative headspace. We find it easier to th...
Listen
22: What 2019 Taught Me from 2019-12-11T09:00
This year was a big year for me, and perhaps it was for you too. I experienced audience, technological, messaging, and marketing changes. I moved from being a cli...
Listen
21: Managing the Holiday Hustle in Life + Business from 2019-12-04T09:00
The holiday hustle is coming! How can you balance the holidays with your family while being productive in your business? How can you think strategically in your b...
Listen
20: Behind the Scenes of Redefining Mom with Monica Froese and Theresa Baretta from 2019-11-27T09:00
If you’re the CEO of your business, what’s it like to be supported by a Director of Operations (DOO)? Exactly how can a DOO benefit your business?
<...
Listen
19: Three Shifts to Make Business Fun Again from 2019-11-20T09:00
Are you running out of steam as you lead your business? As an entrepreneur, do you feel stuck and frustrated? Does life feel out of balance?
18: Why it Pays to Develop a Customer Journey from 2019-11-13T09:00
Customer Journey: what is it and how can you ensure a positive one for your customers? Why do you need to define your customer journey? What should you consider i...
Listen
17: How to Prepare for Your First Hire from 2019-11-06T09:00
As a small business owner, you may hesitate and get nervous when you think about bringing on your first hire. You start to think, “The work isn’t that hard. I’ll ...
Listen
16: How One Business Grew Her Revenue by 46% with Veronica Staudt from 2019-10-30T08:00
As you lead your business, do you experience mental blocks, time challenges, or the desire to bring in more revenue? Every entrepreneur experiences these issues w...
Listen
15: Where to Invest Next in Your Business from 2019-10-23T08:00
Have you ever wondered where to invest in your business? Do you ask yourself who’s trustworthy? What makes a business investment smart? There are countless ways t...
Listen
14: Standing Out Online Without Spending A Fortune from 2019-10-16T08:00
Visibility is a key aspect of any business, but how can you stand out in a crowded digital space? And what will work for you at your current stage of business? Listen
13: Growing Your Business without Burning Out with Jennifer Grayeb from 2019-10-09T08:00
You have a passion and gifts that you want to share with others so you decided to start your own business. Your passion comes with 1 million ideas and you’re putt...
Listen
12: Why $100K in Revenue is the Wrong Financial Goal for Your Business from 2019-10-02T08:00
Money equals business. You got started in business because you wanted to make a profit. Yet money is not just business; it’s emotional too. Money can cause disagr...
Listen
11: Behind the Scenes of The Ops Authority's Systems with Esther Littlefield from 2019-09-25T08:00
It’s difficult to thrive when you feel inefficient and overwhelmed. That’s where systems come in. But what does a system look like? How can it help you grow and s...
Listen
10: How to Inventory Your Own Productivity from 2019-09-18T08:00
Do you feel sluggish in your day-to-day work life? Are you curious if you use your time wisely? Are you ready to run a more profitable business? Every small busin...
Listen
9: How to Find the Right Project Management Tool with Cadri Cunningham from 2019-09-11T07:00
How can you find the right project management tool for your business? What should you look for? What questions do you need to ask before investing money and time ...
Listen
8: Three Productivity Hacks You Haven’t Thought Of from 2019-09-04T07:00
Would you like to be more productive in your business and finally get that long to-do list checked off? Or maybe you want shorter work days or less stressful (and...
Listen
7: Behind the Scenes of Boss Mom with Dana Malstaff and Amy Lockrin from 2019-08-28T07:00
From the perspective of the CEO, what is it like to be supported by a Director of Operations? Why do you need a DOO? What are the first action items a DOO will ha...
Listen
6: How to Measure the Effectiveness of Your Business from 2019-08-21T08:00
How can you measure the effectiveness of your business? And how do you create these measurements? In this episode, you’ll learn what a KPI is and how to establish...
Listen
5: The Seven Pillars to Your Business Strategy with Andrea Layne from 2019-08-14T08:00
As a small business owner, you feel pulled in a thousand directions, right? Well, there are seven reasons for this because there are seven areas vying for your at...
Listen
4: The Core of Business: Your Mission, Vision, and Values from 2019-08-07T08:00
What’s the difference between your mission statement and vision statement? Where do values fit in? Why is it so important to articulate these pieces?
<... Listen
3: The Essentials of Your Business Foundation from 2019-07-31T08:10
What is a business foundation and how do you create one? How can you have a greater sense of what’s going on in your business?
2: What is a Director of Operations? from 2019-07-31T08:05
What is a director of operations? What does this role do? And how do you go about finding one? In this episode, you’ll learn all about the skills your Director of...
Listen
1: Business Operations 101 from 2019-07-31T08:00
As a small business owner, what do you need to know about business operations? Why are operations important to your business? What is the difference between front...
Listen
Introducing The Ops Authority from 2019-07-19T16:39:48
Operations can seem ominous but really, it refers to the backside of your business. By definition, operations are the day-t...
Listen