1087: The Tech Transforming the Century-Old Insurance Industry - a podcast by Neil C. Hughes

Sonny Patel is the 25-year-old CEO and founder of Insurmi, a conversational-AI powered customer engagement platform for insurance carriers. But it's the human story behind the company that both resonated and inspired me.

While working as a sales director and financial advisor at a local life insurance company, Sonny realized the process of buying and selling insurance was unnecessarily cumbersome and outdated. He went to work to develop a solution that would simplify and take the guesswork out of the insurance buying process.

Today, Insurmi is being used by a number of top-tier global insurance carriers, including several from the Fortune 500, to not only easily generate new business online but also streamline customer claims and deliver excellent customer service through conversational AI. In September, he secured $1M to grow his team at Insurmi's headquarters in Phoenix, Arizona.

In today's episode, Sonny shares his journey and what he believes it takes to disrupt a legacy industry. We also discuss the challenges he's faced as a 25-year-old in a relatively "grown-up" sector. Finally, we talk about why he believes AI is the future of insurance, and how other industries can leverage it for sales, customer engagement, and save costs.

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