1614: The AI-Powered Assistant Improving Support on Cloud-Native Forums - a podcast by Neil C. Hughes

Robin Purohit returns to the podcast to talk about the Peritus Assistant. He reveals how it uses AI to source and rank over 25 million answers, tips, and published content on Stack Overflow, related community, and product vendor forums from previous conversations and reported GitHub issues. I learn how It provides DevOps professionals and application developers with recommendations to help them answer support questions on community and vendor sites.

Peritus.ai is a patented cloud-based recommendation engine that provides technical advice when it’s needed most. The company’s current focus is transforming community forums from best effort to a best-in-class support experience by empowering community users to find and answer questions faster. The Peritus roadmap includes use cases for DevOps self-service and IT Support.

The Peritus Assistant, which is available as a free Chrome extension on the Google Chrome Store, is pre-trained with machine learning to empower developers, DevOps engineers, and SREs to answer cloud-native questions.

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