209: Splice - The Canadian Tech Start-Up Using Data-Driven Dialogs To Maximize Customer Experience - a podcast by Neil C. Hughes

A serial innovator published author and founder, president, and CEO of SPLICE Software, Tara Kelly (@tktechnow) is passionate about technology’s potential to change lives for the better.

She has consistently channeled that belief into developing technologies that enhance operations, enable better service delivery and improve the customer experience. This has led to the creation three customer experience companies and turning an innovative idea into a patented, proprietary technology (US Patent Number 9348812) that harnesses data streams to create personalized automated messages.

The technology solution was included in Gartner’s “Cool Vendors in Insurance, 2016” report and Forrester’s “IoT and Analytics Startups Can Turn Insurers into the ‘Good Guys’” brief.

I invited Tara onto the show to learn more about her story and how Splice is proving Artificial Intelligence can improve automated customer Care.

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