Deming Lens - Episode #10 - May 2018 - a podcast by The W. Edwards Deming Institute

from 2018-05-11T09:00

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In our 10th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management, including commentary by Dr. Deming.

Topics in this episode include:

Management's use of visible figures alone
Deming mis-quotes
7 Deadly Diseases
Lack of appreciation of what is unknown and unknowable
Impact of a happy customer and an unhappy customer
Figures for the losses due to annual ratings
Consideration of measures that could guide a theory for process improvement

Further episodes of In Their Own Words

Further podcasts by The W. Edwards Deming Institute

Website of The W. Edwards Deming Institute