Deming Lens - Episode #20 - December 2018 - a podcast by The W. Edwards Deming Institute

In our 20th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• The 5th of Dr. Deming’s 14 Points – "Improve constantly and forever the system of production and service"
• Start with design and an understanding of a customer’s needs
• Anticipate the needs of the customer
• The economics of continual improvement
• Special cause and common cause variation
• Dr. Deming, “Mere allocation of huge sums of money for quality will not bring quality”
• Profit motives can lead to short-term profits
• Done well, higher quality can cost less

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points. 

Further episodes of In Their Own Words

Further podcasts by The W. Edwards Deming Institute

Website of The W. Edwards Deming Institute