Deming Lens - Episode #27 - June 2019 - a podcast by The W. Edwards Deming Institute

In our 27th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• The 12th of Dr. Deming’s 14 Points – Remove barriers that rob people in management and in engineering of their right to pride of workmanship.  

• Absenteeism due to lack of pride in work 

• Handicaps to productivity, quality, and competitive position 

• Workers treated as a commodity; Human Resource Departments

• Hire people, as needed; discard them, when not needed 

• Layoffs after cutting dividends, reduce salaries of top management, cutting bonuses, furloughs, etc.

• Handicaps when Management is helpless when working with people, including unable to receive feedback

• Performance appraisals will need to be supplanted by leadership in helping people

• Solutions which “improve” performance appraisals, vs not utilizing them 

• Managers using reports and data and not collaborating with their staff to look past the reports and data

• Signs of a lack of pride in workmanship, all systemic – turnover, stress levels, health issues, sense of indifference

   

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points. 

Further episodes of In Their Own Words

Further podcasts by The W. Edwards Deming Institute

Website of The W. Edwards Deming Institute