Deming Speaks - Episode #15 - 1992 - a podcast by The W. Edwards Deming Institute

from 2018-08-11T09:00

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In our 15th episode of Deming Speaks, this 19-minute excerpt from a lecture by Dr. Deming includes his thoughts on the following topics:

Applications of the Deming philosophy in the service industry
Awareness of customer needs
Time needed to judge quality of service
Do people care about service?
Postal service - U.S. vs elsewhere
Railway service
Everybody wins!
Easy to find ways to cut costs without understanding the organization as a system
Over and under charges trucking charges
Steel processing
Waiting for problems to occur

Further episodes of In Their Own Words