Deming Speaks - Episode #17 - 1991 - a podcast by The W. Edwards Deming Institute
from 2018-09-07T22:00
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In our 17th episode of Deming Speaks, this 18-minute excerpt from a lecture by Dr. Deming (which follows the content in episode #16) includes his thoughts on the following topics:
- What do you think we ought to do?
- Where's the crisis?
- Customer expectations
- Who asked for pneumatic tires?
- Where does innovation come from?
- Where are the makers of carburetors?
- A system must include the future
- What business are we in?
- Bell Telephone Laboratories
- What product or service would help our customers more?
- Zero defects, no jobs
Further episodes of In Their Own Words
Further podcasts by The W. Edwards Deming Institute
Website of The W. Edwards Deming Institute