Deming Speaks - Episode #24 - 1991 - a podcast by The W. Edwards Deming Institute
from 2018-12-21T10:00
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In our 24th episode of Deming Speaks, this 20-minute excerpt from a lecture by Dr. Deming (which follows the content in episode #23) includes his thoughts on the following topics:
- Examples of overjustification
- Pats on the back
- Appreciation for care
- The most importance losses cannot be measured
- The expenses of training can be measured, but the benefits of training can never be measured
- People, once demoralized, may stay demoralized
- Does judging people help them?
- Deming did not give grades to his students
- Ranking people is about management’s use of power
Further episodes of In Their Own Words
Further podcasts by The W. Edwards Deming Institute
Website of The W. Edwards Deming Institute