Marc Stickdorn 'Embedding Service Design into Organisations' - a podcast by This is HCD

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In this episode we caught up with Marc Stickdorn, co-author of ‘This is Service Design Thinking Book’ and most recently the epic and one of the most important design books in yonks, ‘This is Service Design Doing’, a book that has been celebrated in the service design community like it’s the millennium. Update May 2018 - We have a number of copies of the book to giveaway to people subscribed to our fortnightly newsletter. Thanks to More than Metrics and O'Reilly Media in New York for their support of the podcast. Sign up now 

Thanks to theRSA.org for being patrons of the podcast.Links from this episode
This is Service Design Doing Book (There's a fantastic free PDF download of Free Methods)
This is Service Design Thinking Book WebsiteOne of my favourite customer journey mapping tools - Smaply
Mobile ethnography tool - Experience FellowWho is Marc Stickdorn?
Follow Marc Stickdorn on TwitterRead the transcript of this episode

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