Can Google teach us empathy? - a podcast by ABC Radio

Founder of Google's Empathy Lab, Danielle Krettek, believes that using empathy at work results in happier staff, and greater productivity.

Minter Dial, author of Heartificial Empathy thinks it might even help you fall in love!

Empathy has become the business world’s new secret sauce – but can it be taught to a chat bot?  



Producer: Maria Tickle

Further episodes of This Working Life

Further podcasts by ABC Radio

Website of ABC Radio