Customer Satisfaction Ch.17: Involving Customers - a podcast by TLF Research

It’s surprisingly common for organisations to gather information from customers through research, but never “close the loop” by communicating the results or actions being taken back to customers. It’s an essential part of the process, helping manage perceptions and making sure customers notice the changes you’re making. As Greg and Stephen comment, there’s no such… Continue reading Customer Satisfaction Ch.17: Involving Customers

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