Customer Satisfaction Ch.5: Exploratory Research - a podcast by TLF Research

Greg and Stephen discuss chapter five of the book “Customer Satisfaction”, looking at how you can use qualitative research to understand what matters to customers. It’s all about getting a deep understanding of how a small number of customers see the world, helping you make sure you can speak their language when it comes to… Continue reading Customer Satisfaction Ch.5: Exploratory Research

Further episodes of TLF Gems

Further podcasts by TLF Research

Website of TLF Research