Episode 5: Top 10 Traits No.2: Understanding Perception is Reality - a podcast by TLF Research

TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest. In this episode, Greg and Stephen talk about getting everyone in your organisation to understand that “Perception is Reality” for customers, and why that can open up new ways to improve. https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep5.mp3

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