How Satisfaction Pays - a podcast by TLF Research

The foundation of a loyalty strategy is that customer satisfaction pays, in the long term, but can we prove it? It can be difficult to come up with an overall number (like “5% more satisfaction equates to £1,000,000 more profit”), but what’s often easier is to isolate specific mechanisms by which satisfaction contributes to increased… Continue reading How Satisfaction Pays

Further episodes of TLF Gems

Further podcasts by TLF Research

Website of TLF Research