The Interview: Chris Daffy (Part 2) - a podcast by TLF Research

This is the second part of our interview with customer service expert Chris Daffy, this time focusing on his top tips for organisations that want to excel in terms of the customer experience. We talked about the emotional basis of loyalty, the importance of conviction leaders, and how to go about making sure you have… Continue reading The Interview: Chris Daffy (Part 2)

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