Katrina Dodd (Contagious Communications) on retail's reinvention - a podcast by TNW Conference

Retail is developing a growing fascination for automation, intent on pioneering slick, staff-free customer experiences. But while Amazon Go may have held the spotlight, the real momentum has been with China, where a succession of staff-free formats have been trading with the public for over a year. What they lack in polish, they make up for in potential, getting in on the ground floor of a retail revolution that will eventually change much more than how we pay for a late night snack.

Full video: https://youtu.be/-5d9w9gFGG4
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