Purna Virji (Microsoft) on designing conversational AI - a podcast by TNW Conference

We’re moving into brave new world where conversation is the new interface. Designed correctly, chatbots and voice apps can engage and delight customers. Poor user experiences on the other hand can alienate customers in droves. What are the secrets to creating effective conversational experiences? Attend this research-based session to find out.

Full video: https://youtu.be/nCH8b1pUyG4
All about TNW Conference: https://tnw.to/conference

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