Podcasts by Town Hall Academy
Single-subject Town Hall Format from a panel of aftermarket professionals sharing their knowledge and best practices. The ‘Academy’ is a learning summit for the automotive aftermarket professional.
Further podcasts by Carm Capriotto, AAP
Podcast on the topic Wirtschaft
All episodes
Make your Competitor Your Friend [THA 163] from 2020-03-19T00:15
https://youtu.be/OpwPVKUNwhg
Brad Pellman first started working in the automotive industry at the age of 15 and over his career has held a wide variety of...
ListenAre You Paying for Training? The Right Thing To Do [THA 162] from 2020-03-12T00:15
https://youtu.be/IITVoBkJ1-A
Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of M...
ListenInsurance Coverage Review – Part 1 [THA 161] from 2020-03-05T00:15
https://youtu.be/QBQiSKOEIG4
Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking...
ListenOpen Forum: Ask the Shop Owner – Part 2 [THA 160] from 2020-02-27T00:15
https://youtu.be/fi3oBrNmE9Q
Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trad...
ListenService Advisor Role Play #4 [THA 159] from 2020-02-20T00:15
https://youtu.be/t3cgw0Mbc2Y
Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management ...
ListenShop Owner Open Forum [THA 158] from 2020-02-13T00:15
Panel:
- Rachael Wacha, City Auto Repair, Gainsville, FL
- Kate Jonasee, K-Tech, Sebastopol, CA (MSO)
- Donnie Hudson, Troy Auto Care, Troy, MI (MSO)
- Jerem... Listen
Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157] from 2020-02-06T00:15
The Panel: Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Flori...
ListenLocalizing National Training [THA 156] from 2020-01-30T00:15
https://youtu.be/FTGZbgwjMXE
The Panel:
Bryan Gossel, BG Automotive, Fort Collins CO Brian's Previous Episodes Listen
Are You Selling Tires? [THA 155] from 2020-01-23T00:15
https://youtu.be/wVGKlTmEsFE
Jae Malinowski has been in the automotive trade for 25 years, starting in the auto-body industry at 18, he then transitioned to auto sa...
ListenCash is King and Important to Your Business [THA 154] from 2020-01-16T00:15
https://youtu.be/2TsUdp6UpZI
Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd...
ListenPricing Parts Purchased from Dealers [THA 153] from 2020-01-09T00:15
https://youtu.be/GhJt-YtPMqA
The Panel:
Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of e...
ListenHow To Increase Your Labor Rate Without Losing Car Count [THA 152] from 2020-01-02T00:15
https://youtu.be/fqXXoQrnPtA
The Panel:
Devin Kelly, All-Star Automotive, Columbia, MODevin Kelley is a pas...
ListenDominate Your Market – Own the Two Mile Zone [THA 151] from 2019-12-25T00:15
The Panel"
- Bryan Gossel, BG Automotive, Fort Collins, CO
- Sue Morsching, Elysian Auto Service, Elysian, MN
- Heather DePriest, A... Listen
THA 150: Three Financial Challenges – Coaches Perspective from 2019-12-19T00:15
https://youtu.be/PaUb_v28Qfk
David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, ...
ListenTHA 149: Top Financial Challenges to Overcome – Shop Owner Perspective from 2019-12-12T05:12:33
Andy Massoll Listen
THA 147: Overcoming Debt from 2019-11-28T05:14
The Panel:
Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her
THA 146: The Value of Twenty Groups from 2019-11-21T05:25:53
THA 145: The Extreme Value of Shop Tours Part 2 from 2019-11-14T05:30:22
THA 144: Drug Testing in the New Age of Legalized Cannabis from 2019-11-07T05:15
Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Listen
THA 143: myASE Renewal APP – There’s an APP for That! from 2019-10-31T04:20:46
THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2 from 2019-10-24T03:50
Academy Panel:
Cecil Bullard is President of the Institute for Automotive Business Excellence.Listen
THA 141: Selling Your Business – Valuation Strategies from 2019-10-17T04:28:04
THA 140: Interview Tactics for a Cultural Fit from 2019-10-10T04:15:46
Kirk Richardson is a ...
ListenTHA 139: Trending – Close the Shop and Take My Entire Team to Training from 2019-10-03T04:12:24
THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems from 2019-09-26T04:16:56
THA 137: The Language of Welcome from 2019-09-19T04:02
THA 136: Branch Growth Strategy from 2019-09-12T04:20:37
THA 135: Implementing Profit First – Shop Owners Thrilled With Results from 2019-09-05T04:02:40
THA 134: Market Changes and What I’m Doing About Them from 2019-08-29T04:35:25
We are dropping topics on Hybrid repair and marketing, building technician training resumes, avoiding a viral social goof, customer ADAS training, and communicati...
ListenTHA 133: Why Soft or Life Skills Training Matters for Business Success from 2019-08-22T04:22:45
The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Every...
ListenTHA 132: Business Coaches Lab: Building an Enduring Business Culture from 2019-08-14T04:12:57
THA 131: Preparing Your Shop For the Next Five and Ten Years from 2019-08-08T04:30:43
THA 130: Service Advisor Role Play #3 from 2019-08-01T04:34:10
THA 129: Customer Financing Options from 2019-07-25T04:13:28
Check out this episode’s Customer Financing Options. What options do you have to help your customers with credit cho... Listen
THA 128: Valuing and Positioning Your Business For Sale from 2019-07-18T04:35:17
THA 127: Overcoming Owner Burnout from 2019-07-11T04:12:03
THA 126: Firing Customers – When is it Right or Wrong? from 2019-07-04T04:11:50
A Remarkable Results Radio episode highlighting when is it wrong or right in Firing Customers. It takes more to attract and retain ...
ListenTHA 125: Client Loyalty Programs – Do They Work? from 2019-06-27T04:06:45
THA 123: The Power of the Supplier and Service Professional Relationship. from 2019-06-13T04:20:41
THA 122: Talent Management – Developing Your Leadership Team from 2019-06-06T04:20:06
THA 121: APPS That Improve Productivity and Make for a More Efficient You from 2019-05-30T04:10:43
THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package? from 2019-05-23T04:20
Seth Thorson was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired ...
ListenTHA 119: Improving Employee Loyalty from 2019-05-16T04:26
The Panel:
- Donnie Hudson, Troy Auto Care, Troy, MI
- Roy Foster, Roy Foster’s Automotive, Reno, NV
- Steve Finzel, Finzel’s Master Tech, Terre Haut... Listen
THA 118 Recruiting Students to Discover a Career in Automotive from 2019-05-09T04:28:15
THA 117: Creative Brainstorming: How To Build an Idea Factory from 2019-05-02T04:15:27
THA 116: Business Coaches Lab – Improving Shop Efficiency from 2019-04-25T04:19:05
THA 115: Who Says You Need an Automotive Background to Run a Successful Shop from 2019-04-18T10:43:57
THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids from 2019-04-11T04:09:52
Mark Colaw has a passi...
THA 113: Taking Care of Your Most Valuable Asset – YOU! from 2019-04-04T04:17:17
THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs. from 2019-03-27T04:19:02
THA 111: Building New Customers from 2019-03-20T04:13:22
THA 110: Charging What We Are Worth from 2019-03-13T04:13:10
THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn. from 2019-03-06T05:16:59
THA 108: The Value of a Professional HR Support Company from 2019-02-27T05:11:17
THA 107: Discover How To Keep Your Women Customers For Life from 2019-02-20T05:11:24
THA 106: Managing a Negative Online Review from 2019-02-13T05:13:33
THA 105: Catering to the Millennial Customer from 2019-02-06T05:12:01
THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done from 2019-01-30T05:13:45
THA 103: Turn Price Shopping Callers Into Customers. from 2019-01-23T05:18:04
THA 102: Second Chance – Working with and Supporting Addiction from 2019-01-16T05:13:42
THA 101: Ghosting – Minimizing New Hire No Shows from 2019-01-09T05:12:59
THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket from 2019-01-02T05:47
Your Learning Curve Never Sounded So Good
This episode is not intended to give advice on the tax law or accounting principles....
ListenTHA 099: The New Tax Law Impact on the Service Professional from 2018-12-26T05:11:25
THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas from 2018-12-19T05:13:31
THA 097: Service Professional Loyalty: A Supplier Perspective from 2018-12-12T05:17:07
THA 096: Engaging Kids in the Automotive from 2018-12-05T05:20:15
THA 095: Taking Good DVI Pictures from 2018-11-28T05:14:19
THA 094: ASE – The Industry Credential and YOU! from 2018-11-21T05:15:52
THA 093: How Not To Be a Micro Manager from 2018-11-14T05:14:55
THA 092: The Extreme Value of Shop Tours from 2018-11-07T05:16
Your Learning Curve Never Sounded So Good
The Extreme Value of Shop Tours Panel:
Fr...
ListenTHA 091: Workshop – Service Adviser Roleplay – Part 2 from 2018-10-31T04:41
Your Learning Curve Never Sounded So Good
The Panel:
Clint White holds the ASE Master...
ListenTHA 090: Business Coaches Lab: Five Dysfunctions of a CEO from 2018-10-24T04:16:04
Your Learning Curve Never Sounded So Good
THA 089: Open Four, Five or Six Days a Week. You Decide. from 2018-10-17T04:14:20
Your Learning Curve Never Sounded So Good
THA 088: Everything I Did Wrong and What I Learned from 2018-10-10T04:13:31
Your Learning Curve Never Sounded So Good
THA 086: Stop Being Busy and Improve Your Productivity! from 2018-09-26T04:10:47
THA 085: 21 Tips to Gain an Edge over the Competition – Part 3! from 2018-09-19T04:10:36
Listen
THA 084: Buying Technician Tools: Create Your Program! from 2018-09-12T04:15:31
Your Learni... Listen
THA 083: What Separates the Outstanding Technicians from 2018-09-05T04:15:40
THA 082: Acquisition Strategies from 2018-08-29T04:15:34
THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services? from 2018-08-22T04:07:34
THA 080: Bring Them Back: How To Revitalize a Lost Customer from 2018-08-15T04:14:37
THA 079: What Drives Your Parts Buying Decisions? from 2018-08-08T06:50:37
THA 078: Low Hanging Financial Fruit That Will Increase Your Profits from 2018-08-01T04:26:46
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THA 077: Business Coaches LAB – Standards from 2018-07-25T04:29:52
THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe. from 2018-07-18T04:17:55
THA 075: Am I ready For My Second Branch? from 2018-07-11T04:16:33
THA 074: Can David Beat Goliath? from 2018-07-04T04:19:40
THA 073: Your Turning Point: The PIVOT(s) That Improved Your Business from 2018-06-27T04:14:42
THA 072: Technician Training Strategies&Rewards from 2018-06-20T04:13:42
THA 071: Underutilized Shop Management Systems (SMS) from 2018-06-13T04:24:47
THA 070: Business Coaches LAB – Leadership from 2018-06-06T04:15
THA 069: Workshop – Service Advisor Roleplay – Part 1 from 2018-05-30T03:36
Your Learning Curve Never Sounded So Good
The Panel:
Lauren Giver started in the indu...
ListenTHA 068: Why Just In Time Learning is Bad For Your Business from 2018-05-23T03:18:50
THA 067: Your Ideal Customer Part 2 – Training Your Team To Embrace Your Avatar from 2018-05-16T03:30:53
THA 066: Periodic Motor Vehicle Inspections from 2018-05-09T03:26:56
THA 065: Your SMS Data – Who Controls It? from 2018-05-02T03:30:41
THA 064: Workplace Organization the 5S Method from 2018-04-25T03:26:36
THA 063: Making Business Partnerships Work from 2018-04-18T03:33:05
THA 062: Come Backs – Prevention, Reputation and the Cost from 2018-04-11T03:18:20
THA 061: Know Your Daily Sales Break Even Number from 2018-04-04T03:19:30
THA 060: How To Get Value From Recorded Service Calls from 2018-03-28T03:51:15
THA 059: Critical Daily Actions That Matter from 2018-03-21T03:30:43
THA 058: How to Become the Employer of Choice from 2018-03-14T03:30:19
THA 057: Your Profit&Loss Statement. Learn it. Love it. from 2018-03-07T04:37:31
THA 054: Stay Up on Social Media – Facebook Changes and your Marketing Efforts 2018 from 2018-02-14T04:30:29
THA 053: Improve Communication Between the Service Advisor&Technician from 2018-02-07T04:30:50
THA 052: Lessons I Learned When I Sold My Shop from 2018-01-31T04:23:49
THA 051: First Moves When Opening a New Shop from 2018-01-24T04:13:53
THA 050: Finding The Right Business Coach from 2018-01-17T04:20:18
THA 049: How to Sell Diagnostics from 2018-01-10T04:49:50
THA 048: Grow Your Fleet Business | AMi Credit from 2018-01-03T04:00:03
THA 047: Twenty-One TIPS to Get an Edge on the Competition – Part 2 from 2017-12-27T04:30:18
THA 046: Revving Up Your Business Culture | AMi Credit from 2017-12-20T04:30:16
THA 045: Installing Customers Parts – A Discussion | AMi Credit from 2017-12-13T04:00:13
THA 044: The Importance of Back Office Operations – Part 1 from 2017-12-06T04:30:47