Episode 9: Inviting Compliance to the Party Early (Feat. Greg Blausey) - a podcast by JP Owens

Change management isn’t Field of Dreams, points out Senior Director of Banking Industry Solutions at Salesforce Greg Blausey. Just because you build it doesn’t mean they’ll come—sustained training and engagement is just as important to a platform’s success as building it out. This week, Elliott and JP join fellow Ohioan Greg to discuss why strong listening skills are a requisite up and down the banking sector corporate ladder, the best resources to stay up to date with regulatory and financial services news, and the best advice for project managers taking on a new CRM initiative.

Greg Blausey is the Senior Director, Banking Industry Solutions & Strategy at Salesforce. A 20-year financial services professional who previously worked for Huntington National Bank, Greg has a passion for helping clients create memorable moments and lasting relationships with their customers. He is an advocate for continuous improvement and positive change focused on the end customers’ satisfaction.

Elliott Spence is a Solution Architect at Silverline with eight years of experience designing and implementing Salesforce Solutions. Prior to Silverline, Elliott was a Senior Digital Product manager with First Financial Bank, where he grew the Salesforce practice to over 1,600 users and led the Salesforce implementations to Marketing, Customer Service, Retail Bank, and Mortgage.

JP Owens is the Managing Director of Banking and Lending at Silverline. JP partners with banks and credit unions to help them identify new ways to leverage technology solutions that drive transformation, growth, and measurable ROI. JP formerly served as the Director of Digital Product Experience at First Financial Bank, where he led multiple functional teams within the Digital organization and was responsible for vision, delivery, and execution across Digital channels.

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