Podcasts by Transcom.GER

T: Time Episode 14 - 2022 Insight into the Philippines from 2022-02-17T19:23:54

Contact centers generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing over 1.3 million people. This is clearly a region w...

T:Time Episode 13 - CX Strategy 2022 from 2021-12-07T16:15:46

This is an extended conversation about everything CX from two of the biggest and disruptive brands on the planet: Airbnb and Uber. Hosted by Don Berryman, Transcom’s Chief Commercial Officer, th...

T:Life Episode 9 - Dealing with Burnout from 2021-10-06T09:23:43

Burnout is more than just feeling tired at work. It's an emotional, mental, and physical reaction to constant stress. In this episode, join MindNation Head of Comms Cat Triviño as she shares wha...

T:Life Episode 8 - Dealing with Burnout from 2021-10-06T09:23:43

Burnout is more than just feeling tired at work. It's an emotional, mental, and physical reaction to constant stress. In this episode, join MindNation Head of Comms Cat Triviño as she shares wha...

T:Time - Applying Technology To The Challenge Of Making Financial Health A Reality For Everyone from 2021-09-29T08:35:02

Today’s consumers have high expectations of their financial services provider – namely treat them with dignity, provide them financial security and improve their lives through a socially respons...

T:Time Episode 12 - Applying Technology To The Challenge Of Making Financial Health A Reality For Everyone from 2021-09-29T08:35:02

Today’s consumers have high expectations of their financial services provider – namely treat them with dignity, provide them financial security and improve their lives through a socially respons...

Automating CX interactions with AI from 2021-09-23T14:32:53

AI and automation are linchpins for post-pandemic business success. These powerful technologies, partnered with human counterparts, can actually help businesses become more human and deliver gre...

T:Time - Automating CX interactions with AI from 2021-09-23T14:32:53

AI and automation are linchpins for post-pandemic business success. These powerful technologies, partnered with human counterparts, can actually help businesses become more human and deliver gre...

T:Time Episode 11 - Automating CX interactions with AI from 2021-09-23T14:32:53

AI and automation are linchpins for post-pandemic business success. These powerful technologies, partnered with human counterparts, can actually help businesses become more human and deliver gre...

T:Life Episode 8 - SOGIESC x Mental Health from 2021-08-23T16:16:04

Why does it matter to be SOGIE sensitive? And why should we celebrate every person's SOGIE? This episode is going to tackle what SOGIESC is all about with Venus Aves of Philippine...

T:Life Episode 7 - SOGIESC x Mental Health from 2021-08-23T16:16:04

Why does it matter to be SOGIE sensitive? And why should we celebrate every person's SOGIE? This episode is going to tackle what SOGIESC is all about with Venus Aves of Philippine...

T:Life Episode 7 - Understanding Mindfulness from 2021-08-13T15:31:46

Mindfulness is the practice of purposely focusing our attention at the present moment, be it at home or at work.

For instance, a mindful workday involves creating a healthy working enviro...

T:Life Episode 6 - Understanding Mindfulness from 2021-08-13T15:31:46

Mindfulness is the practice of purposely focusing our attention at the present moment, be it at home or at work.

For instance, a mindful workday involves creating a healthy working en...

T:Life Episode 5 - On Endometriosis, IVF, and beyond: The F word feat. Salma Sakr #BehindClosedDoors from 2021-07-26T11:24:19

It's taboo to talk about infertility in a society that has taught us that a woman's ultimate purpose is to bear a child. What is it like to seek medical help to get pregnant, and why is there a ...

On Endometriosis, IVF, and beyond: The F word feat. Salma Sakr #BehindClosedDoors from 2021-07-26T11:24:19

It's taboo to talk about infertility in a society that has taught us that a woman's ultimate purpose is to bear a child. What is it like to seek medical help to get pregnant, and why is there a ...

T:Life Episode 6 - On Endometriosis, IVF, and beyond: The F word feat. Salma Sakr #BehindClosedDoors from 2021-07-26T11:24:19

It's taboo to talk about infertility in a society that has taught us that a woman's ultimate purpose is to bear a child. What is it like to seek medical help to get pregnant, and why is there a ...

T: Time Episode 10 - Content Moderation Elevates Safety and Provides Exceptional Online Customer Care from 2021-07-14T20:17:29

Donald Hicks, Vice President of Trust Policy & Partnerships at Airbnb and Transcom Board Member, shares his insights on how hyper-growth internet and ecommerce companies use content moderati...

T: Time - Content Moderation Elevates Safety and Provides Exceptional Online Customer Care from 2021-07-14T20:17:29

Donald Hicks, Vice President of Trust Policy & Partnerships at Airbnb and Transcom Board Member, shares his insights on how hyper-growth internet and ecommerce companies use content moderati...

T: Time Episode 9 - CX Stories from the Back of a Taxi for High-growth Internet and eCommerce Companies from 2021-06-09T23:03:15

Transcom and Awesome OS are the operating secret behind others’ success. We deliver customer experiences that match your brand and your business with unprecedented ease, speed, ...

T: Time - CX Stories from the Back of a Taxi for High-growth Internet and eCommerce Companies from 2021-06-09T23:03:15

Transcom and Awesome OS are the operating secret behind others’ success. We deliver customer experiences that match your brand and your business with unprecedented ease, speed, ...

T: Time - COPC Work at Home Certified Organization Offers Improved CX Services from 2021-04-21T16:00

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...

T: Time Episode 8 - COPC Work at Home Certified Organization Offers Improved CX Services from 2021-04-21T16:00

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...

T: Life Episode 4 - Your Well-being Capital from 2021-04-21T11:13:39

Invest in your well-being capital as healthy overall well-being is linked to higher levels of productivity and collaboration in the workplace.

T: Life Episode 5 - Your Well-being Capital from 2021-04-21T11:13:39

Invest in your well-being capital as healthy overall well-being is linked to higher levels of productivity and collaboration in the workplace.

T:Time - In the midst of the ‘third retail revolution’, establishing a point of difference from 2021-04-07T20:36:48

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...

T: Time Episode 7 - In the midst of the ‘third retail revolution’, establishing a point of difference from 2021-04-07T18:36:48

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...

T:Life Episode 3 - Sleep is your Superpower from 2021-03-11T09:50:11

Having a healthy sleeping habit is a form of self-love, linked to our overall happiness.

T: Life Episode 4 - Sleep is your Superpower from 2021-03-11T08:50:11

Having a healthy sleeping habit is a form of self-love, linked to our overall happiness.

T:Time - Transforms CX Complexity with a Data-driven, Inside-out Approach from 2021-03-09T11:43:07

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...

T: Time Episode 6 - Transforms CX Complexity with a Data-driven, Inside-out Approach from 2021-03-09T10:43:07

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...

T:Life Episode 2B - Dealing with Grief and Loss from 2021-02-16T17:56:27

Loss is a normal part of life, and there are healthy ways to help us cope with grief on our way to healing. 

T: Life Episode 3 - Dealing with Grief and Loss from 2021-02-16T16:56:27

Loss is a normal part of life, and there are healthy ways to help us cope with grief on our way to healing. 

T:Time - Reinvent the Customer Experience to Emerge Stronger from 2021-01-20T16:25:49

T: Time gives you access to the CX industry’s thought leaders, and the latest customer experience management and CX digital best practice insights that will hel...

T: Time Episode 5 - Reinvent the Customer Experience to Emerge Stronger from 2021-01-20T15:25:49

T: Time gives you access to the CX industry’s thought leaders, and the latest customer experience management and CX digital best practice insights that will hel...

T:Time Episode 4 - 2021 Predictions from Transcom CEO Jonas Dahlberg from 2020-12-21T17:00

The customer care world is in a state of flux. Some say the world of work is changing and will never go back. Jonas Dahlberg, CEO of Transcom gives his predictions and insight into what is in st...

T:Life Episode 2A - Recharging Energy for Peak Performance from 2020-12-04T10:22:28

How do we move from multitasking to meaning-making?  Join MindNation Chief Growth Officer Salma Sakr as she breaks down the different types of energy and what needs to be optimized througho...

T: Life Episode 2 - Recharging Energy for Peak Performance from 2020-12-04T09:22:28

How do we move from multitasking to meaning-making?  Join MindNation Chief Growth Officer Salma Sakr as she breaks down the different types of energy and what needs to be optimized througho...

T:Life Episode 1 - Building Mental Resilience from 2020-11-27T11:00

What is mental health? What does it mean to be mentally resilient? Is there a right or wrong feeling when it comes to dealing with the stresses in our lives? Learn all that and more in this firs...

T:Time Episode 3 - Bogotá: The Cinderella Story of the Nearshore from 2020-11-09T13:59:26

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...

T:Time Episode 2 - Disruption with a Capital D: Digital Transformation Spotlight from 2020-10-29T19:24:06

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...

T:Time Episode 1 - Disruption with a Capital D. WAH Spotlight from 2020-10-19T10:51:01

T: Time gives you access to the CX industry’s thought leaders, and the latest customer management and CX digital best practice insights that will help you stay ahead of the curve and steer your ...