128. Improving the client's experience: introduction [part 1 of 6] - a podcast by Will Bachman

from 2019-01-08T22:19:45

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This episode introduces a six-part miniseries on steps consultants can take to improve the client's experience across the five phases of a consulting project:

  1. The proposal phase
  2. Onboarding / kickoff phase
  3. Project execution
  4. Wrap-up
  5. Post-project

I learned this five-part framework from David A. Fields, and encourage everyone to visit his website:

https://www.davidafields.com/

If you subscribe to the weekly Unleashed email, you'll receive a summary checklist of all the suggestions from this client experience miniseries.  To sign up, visit:

https://www.umbrex.com/unleashed-podcast/ 

 

Further episodes of Unleashed - How to Thrive as an Independent Professional

Further podcasts by Will Bachman

Website of Will Bachman