Kerry Harrigan, General Manager, Blue Executive Services&Transportation (BEST) - a podcast by Virgin Islands Small Biz Showcase

Promising increased community involvement with renewed dedication to professional customer service, Blue Executive Services & Transportation (BEST) has won the taxi concession for the West Indian Co. Ltd. cruise ship dock on St. Thomas.

“We’re definitely very enthusiastic and we will be putting an emphasis on polishing the image of the taxi industry in the islands,” BEST General Manager Kerry Harrigan told the Virgin Islands Free Press.

Harrigan said he represents “250 to 300” taxi drivers on St. Thomas and will be working closely with the Virgin Islands Department of Tourism to ensure that all drivers get needed training in hospitality and customer service.

“When tourists talk about their experience in the Virgin Islands we want them to be able to tell their friends about the ‘Wow!’ experience they had in the territory,” he said. “What happens on St. Thomas affects all the other islands. We see it as our job to promote all of the islands, St. Croix, St. John, and St. Thomas.”

The entrepreneur born in Anguilla has 19 years experience in the industry and said he thinks his organization won the WICO bid by emphasizing how taxi drivers are an integral component of the tourism industry product and by being candid about the need to make improvements.

“We take our civic and community outreach commitments quite seriously because we are trying to make our islands a better place for everyone," he said.

~ Courtesy of the the Virgin Islands Free Press.com at: http://j.mp/2d7CEIX  

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