138: How Freshly's Focus on Infrastructure&Empathy Supports Fast Growth with Colin Crowley - a podcast by Andrea Joy Wenburg

Colin Crowley is the VP of Customer Experience at Freshly, where he directs a two-hundred-person department across five locations in the United States and beyond. He specializes in building customer service departments from the ground up with a focus on scalability, infrastructure agility, technological innovation, and gold-standard quality and efficiency.

In this conversation, Colin shares the five key pillars of customer support that Freshly adopted, their cross-functional communication and how they involve customer service agents into their strategic process, how a voice of influence needs to have a good sense of the on the ground reality as well the strategic big picture, and more.

Further episodes of Voice of Influence

Further podcasts by Andrea Joy Wenburg

Website of Andrea Joy Wenburg