76: How to Hear the Voice of Your Customers with Oscar Trimboli - a podcast by Andrea Joy Wenburg
from 2019-01-28T09:30
Oscar Trimboli is on a quest to create 100 million “deep listeners” in the world. As a former marketing director at Vodafone and Microsoft, Oscar has always been passionate about the importance of listening to his customers.
In this episode, Oscar talks about the five levels of a “deep listener,” why focusing solely on the person speaking doesn’t necessarily mean you’ll be a better listener, the cost of not being a deep and present listener in the workplace, what he would have his team listen for while reviewing calls from customers, how he used the insights gained from listeners to customers into other aspects of the company, and so much more.
Further episodes of Voice of Influence
Further podcasts by Andrea Joy Wenburg
Website of Andrea Joy Wenburg