Podcasts by Voice of the Customer
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
Further podcasts by BPA Quality
Podcast on the topic Management
All episodes
Episode 2 - Voice of the Customer&the Simple things when it comes to Customer Experience&Getting Loyal Customers with guest Chris Drury from 2020-09-16T15:00
Welcome to our second episode of Voice of the Customer, with Chris Drury. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
Episode 2 - Voice of the Customer&the Simple things when it comes to Customer Experience&Getting Loyal Customers with guest Chris Drury from 2020-09-16T15:00
Welcome to our second episode of Voice of the Customer, with Chris Drury. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication from 2020-09-08T15:00
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their custo...
Listen
Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication from 2020-09-08T15:00
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their custo...
Listen
Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication from 2020-09-08T15:00
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their custo...
Listen