A year in enterprise AI: 2023 review with Frank Schneider, Verint from 2023-12-06T12:53:11

What a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more ca...

What's going on at OpenAI? Plus, some LLM developments, with Matt Taylor from 2023-11-22T12:32:08

First, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resig...

Leveraging Amazon Bedrock for Generative AI Applications with JP from 2023-11-16T11:57:57

JP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out...

The proof is in your data: conversation analytics at scale with Andrew Moorhouse from 2023-11-15T13:06:21

Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up ...

AI literacy with Mara Cairo, Product Owner, Amii from 2023-11-03T15:52:14

Mara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to...

AI in Healthcare with Adam Odessky, Sensley from 2023-11-01T13:28:56

Gartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is...

AI-based routing in contact centres with Ronald Rubens, Sentio CX from 2023-10-27T10:23:50

Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requi...

Conversations Squared With Justin randall from 2023-10-24T12:39:30

It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine...

Customer journey analytics with Tim Friebel from 2023-10-02T12:19:09

Tim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automatio...

The Uniphore approach to conversational automation with Kim West from 2023-09-26T11:45:37

Kim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conv...

Why messaging should be part of your content strategy, with Nick Martin from 2023-09-21T11:07:48

You've seen and heard of the value of conversational AI such as chat, voice and messaging assistants for customer service, but what about using the channel as part of your content strategy? We'r...

The future trajectory of AI in customer experience, with Sham Aziz from 2023-09-20T10:48:42

Sham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer...

Conversations2 - Millani Jayasingkam from 2023-08-30T12:48:58

Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conv...

LLMs in practice with Matt Taylor, Knowbl from 2023-08-29T12:00:08

Are we coming to the end of the hype cycle with Large Language Models? Are we finally finding where they fit best in enterprise automation? Are are we still rolling through the hype? Matt Taylor...

UX Design with LLMs, with Braden Ream, CEO, Voiceflow from 2023-08-23T10:27:19

Braden Ream is back on VUX World for the third time after some pretty big changes at Voiceflow. Raising another round of funding and repositioning the platform in light of significant adoption i...

Mikhail Burstev, Founder of Deep Pavlov, talks AI orchestration and LLMs from 2023-08-11T12:00:55

Mikhail Burstev is a seasoned AI practitioner and scientist. Founder of one of the most popular chatbot frameworks, Deep Pavlov, Mikhail has been knee deep into the AI space for many years. He j...

How Salesforce are using LLMs with Greg Bennett from 2023-08-11T11:12:28

Greg Bennett’s the final Conversations2 interviewee focused on large language models!

When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to d...

LLMs and the future of intelligence, with Paul Sweeney, Webio from 2023-08-03T15:41:08

Paul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conversational AI space and joins us to share hi...

Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate - Peter Isaacs! from 2023-07-20T12:33:48

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs...

Large language models and finding value with Witlingo's Ahmed Bouzid from 2023-07-20T11:21:22

Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers.

Ahmed joins me to share the opportunities and challe...

The enterprise practicality of ChatGPT and LLMs with Andrei Papancea from 2023-07-14T13:33:42

Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in la...

A chatbot that helps children move more, with Richard Moore from 2023-06-27T11:27:45

Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy!

Presented by Tidio

G...

VOICE of AI 23 and what's new with AI? from 2023-06-21T14:07:44

Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023!

Hosted on Acast. See from 2023-05-16T12:27:59

Join me and NatWest's Mark Worden to explore how NatWest designed and implemented the world's first accessible chatbot.

Conversational automation at Swisscom with Yvonne Zgraggen from 2023-05-04T09:47:57

Yvonne Zgraggen is a Product Owner in the Data, Analytics and AI division at Swisscom, a major telco provider in Switzerland. With a background in computer linguistics, UX and conversation desig...

Conversations Squared #8 - Michelle Parayil from 2023-04-28T19:04:37

Let’s talk about proactive messaging!

Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversation...

Conversations Squared #7 - Hilary Hayes from 2023-04-18T09:50:37

Let’s talk careers!

This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor.

I reached out...

Conversational AI in Financial Services with Dave Schreffler & Peter Berbee from 2023-03-02T23:34:10

Of all the industries that can and could utilize conversational AI, banking, insurance and the wider financial services sector has some of the biggest opportunities.

To walk us through...

Conversations Squared #6 - Kane Simms from 2023-03-02T19:47:08

Oh wow, is that the time?! VUX World has been going for 5 years!

For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms! Listen

Context is King (and Queen), with Gregg Johnson, CEO, Invoca from 2023-02-23T15:35:33

Invoca is leading the conversational intelligence charge. CEO Gregg Johnson joins me to dive deep into conversational intelligence, what it is, how it works and how businesses are utilising it, ...

Conversations Squared #5 - Dr Maria Aretoulaki from 2023-02-21T14:35:59

Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is.

I reached out to Dr Maria Aretou...

Knowbl on building an LLM-first AI platform from 2023-02-17T12:06:49

Matt Taylor, CEO, Knowbl, joins me to discuss the realities of building a conversational AI platform on top of LLMs from the ground up.

Visit Listen

Why have we forgotten some of the basics? With Maaike Coppens from 2023-02-17T11:36:40

Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a co...

Cognigy's approach to LLMs in CAI platforms with CEO, Philipp Heltewig and Hardy Myers from 2023-02-08T13:14:42

ChatGPT and LLMs are reaching the peak of the hype cycle right now, but does that mean that it's all talk and no substance? On the contrary. Cognigy recently announced a flurry of features utili...

Nick Frosst, CTO, Cohere on Large Language Models from 2023-02-07T11:41:26

Co founder and CTO of Cohere, Nick Frosst, joins VUX World to give us a crash course on the ins and outs of Large Language Models and they can reshape enterprise customer experience.

C...

LLMs in conversational AI platforms with Kore.ai from 2023-02-02T13:55:23

There's a new arms race happening in the world of conversational AI platforms and technology and it revolves around who can implement the most effective use cases and features using Large Langua...

Can conversational AI help in emergency situations? With Max Gladysh from 2023-02-02T13:48:04

Max Gladysh is the Managing Director and Co-Founder of Bots Crew. Max joins us to share some examples of how conversational AI is being used to help people in emergency situations, including use...

Conversations Squared #4 Dr Joan Palmiter Bajorek from 2023-01-29T23:46:17

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her wor...

Conversational AI at Expedia with Molly Dickinson from 2023-01-25T14:54:14

Molly Dickinson is a User Experience Lead at Expedia, and ex-Senior User Experience Designer at Home Depot. Molly has specialised in conversation design for the past 3 years and joins us share h...

Digital humans for healthcare with Paulina Lewandowska, Roche from 2023-01-25T14:51:52

Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the les...

Digital humans and innovation at Capita with James Brooks from 2023-01-13T10:55:40

Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational A...

Conversations Squared #3 Esha Metiary from 2023-01-05T16:36:07

Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot that doesn't want to discuss Black Lives Ma...

Conversational AI at GoDaddy and beyond with Sonia Talati from 2022-12-16T12:46:32

Sonia Talati is A Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After co-founding Hereafter, a CAI startup that h...

Learnings from designing over 300 chatbots with Jim-Rowe Bot from 2022-12-16T10:26:30

If you're a keen part of the conversational AI community, you'll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatb...

Conversations Squared - #2 Jason F. Gilbert from 2022-12-08T23:00:24

Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he's worked on loads of bots through the years for various brands on chat and voic...

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios from 2022-11-30T11:27:02

What if you could detect the tone of voice of callers and figure out whether they're lying or telling the truth? Whether they're confident or bullsh*tting. This is voice AI taken to a new level....

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey from 2022-11-24T13:29:01

After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an inno...

Conversations Squared #1 - Emily Uematsu Banzhaf from 2022-11-23T12:54:19

Emily Uematsu Banzhaf talks to Ben McCulloch about conversation design. Emily is a Content Designer at WillowTree, a conversation/VUI designer, she leads the ethical use taskforce at Open Voice ...

Building an effective digital assistant for banking with Bill Hawks, Citizens Bank from 2022-11-17T15:01:58

If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?

Yes, it's early, but the banking industry is one of the stand...

How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank from 2022-11-02T11:30:32

Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manag...

Introducing conversation design into a dev-led organisation with Workday from 2022-09-29T10:35:39

Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems and processes into a largely development and...

AI Studio, adoption and trends, with Amitha Pulijala and Lawrence Byrd, Vonage from 2022-09-28T10:36:38

Die hard VUX World fans will remember the episode with Vonage’s Noam Fine, discussing the then recent acquisition of Open AI by Vonage and the plans to build an AI Studio. One year, and another ...

All text and no voice makes your CX dull, with Shridhar Marri, CEO, Senseforth from 2022-09-23T14:51:15

As fantastic as text-based NLP systems are, you can't beat voice. There's so much data in the spoken word that businesses can use to improve their customer experience and add business value. Tod...

Conversational AI at Genesys with Harshali Desai and Mitch Mason from 2022-09-14T13:04:25

Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both j...

Conversational AI for drive through restaurants with Anik Seth, HUEX from 2022-09-09T09:40:52

Conversational AI works perfectly when it's applied to conversations that are routine. Conversations that happen all the time with regularity are prime opportunities to automate because they're ...

Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI from 2022-09-06T14:44:32

OneReach.AI featured as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI platforms this year. However, when compared to other platforms out there, there's something distinct...

Cracking the real world ‘cocktail party problem’ in voice AI with Ken Sutton and Hamid Nawab, Yobe from 2022-08-25T10:36:33

Ever wondered why you in-car voice assistant never hears what you say? Ever caught yourself shouting into your headphones on a busy road, trying to wake up your assistant? One of the most challe...

An AI modelled on the human brain, with Peter Voss, CEO, Aigo from 2022-08-24T10:33:54

Peter Voss coined the term ‘AGI’ (artificial general intelligence) and is one of the best brains in the business to discuss the real potential of artificial intelligence to behave like humans. C...

Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson from 2022-08-19T09:38:21

Meredith Schulz has scaled LivePerson's conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Manager, Meredith has barrels of experience in...

Why do most chatbots fail? With Dawn Harpster, Talkdesk from 2022-08-18T11:46:18

With over a decade of experience designing conversational interfaces, Dawn Harpster is part of a rare breed. Currently Senior Conversation Architect at Talkdesk, Dawn joins me for a conversation...

Unleash the real power of DialogFlow, with Rob Lubow, CMO, Botcopy from 2022-08-04T09:54:03

Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable. We're joined by CMO, Rob Lubow to discuss the wha...

Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera from 2022-07-27T09:43:20

Niche player in Gartner's 2022 Magic Quadrant for enterprise conversational AI platforms, Aisera has been making moves to bring the best AI service experience to market. We're joined by Aisera CEO ...

The rise of digital humans, virtual influencers and branded avatars, with Danny Tomsett, CEO, UneeQ from 2022-07-26T10:03:21

There's a reason why the digital human market is forecast to reach $527 billion by 2030. And it's not all about the metaverse. One of the companies leading the digital human charge is UneeQ, and...

Conversation design maturity with Braden Ream, CEO, Voiceflow from 2022-07-21T10:22:40

Braden Ream is the CEO of the rapidly growing conversation design platform, Voiceflow. Braden and his team spend their days working to understand how conversation designers work, and what they need...

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker from 2022-07-20T08:51:35

Orlando Gadea is the Global VP Customer Experience Transformation at Stanley Black & Decker, Inc, with over 6 years experience in managing conversational chatbots. Orlando joins us to share ...

How Rabobank uses conversational AI with Stefan Bijkerk from 2022-07-14T14:05:19

Rabobank is one of the leading banks in The Netherlands. Join Stefan Bijkerk, Data-analyst & Conversational AI Specialist, Rabobank, to learn all about the use cases and channels used by Rab...

How Empire Today uses conversational AI with Philip Bennett from 2022-07-13T13:10:35

Philip Bennett is the Customer Service Operations Manager at Empire Today, the USA’s largest direct-to-consumer shop-at-home flooring provider. Philip joins us to share case studies on how Empir...

Conversational AI in emerging markets with Beerud Sheth, CEO, Gupshup from 2022-07-08T12:41:50

Beerud Sheth founded popular freelancing service, Upwork, and now co-founded and heads-up the leading conversational AI platform for emerging markets, Gupshup.

Gupshup has been on a missio...

How Human First helps you build better bots, with Greg Whiteside, CEO, Human First from 2022-07-06T10:26:07

Greg Whiteside, CEO, Human First joins us to share how you can use data to build better bots, why we’re focusing too much on data labelling and why your help centres and knowledge bases are unde...

The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI from 2022-06-16T11:18:15

Has digital assistant performance finally been nailed? Frank Schneider returns to VUX World to discuss and share the new digital assistant scorecard from Speakeasy AI. 

**Presente...

Shooting the shiz with Balto's Marc Bernstein 003 from 2022-06-08T15:18:32

Marc Bernstein, CEO, Balto, and Kane Simms, CEO, VUX World, knock their heads together again in another episode of shoot the shiz, discussing the latest trends in CX and beyond, including: ...

Streamlining audio production with AI, with Timo Kunz, CEO, Aflorithmic from 2022-06-01T09:59:34

Aflorithmic is on a mission to help you create high quality audio at a fraction of the time and cost. One of the most intense parts about creating audio for video, radio, smart speakers or, inde...

The easy way to integrate voicebots with your customer service solution. from 2022-05-30T14:39:10

I recently spoke at, and facilitated, a webinar with Ilan Avner of AudioCodes discussing how to integrate voice assistants into call centres. This is the audio from that webinar. First, there's ...

Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium from 2022-05-26T10:15:15

One thing is for sure; conversational AI systems are a challenge to test and maintain. Yet, without robust testing, there's no way of guaranteeing quality. And high quality interactions are all ...

Talking conversational AI with Cobus Greyling from 2022-05-25T12:21:57

Cobus Greyling led Vodacom's Tobi implementation in South Africa, and is a well-known entity in the conversational AI space. His consistent analysis of leading conversational AI platforms on Med...

How HSBC is using conversational AI with Andy Kingston, HSBC from 2022-05-24T09:41:32

Learn how one of the world's largest global banks is using conversational AI in its call centre to improve customer experience. Andy Kingston, Head of UK Customer Service Strategy and Transforma...

The need for AI privacy, with Patricia Thaine, CEO, Private AI from 2022-05-19T09:36:11

Just how much of your data is being processed by AI systems? And to what end? Most of us don't have a clue what's happening to the data we share with businesses on a day to day basis. We don't e...

How AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner, AMRO Bank from 2022-05-18T09:29:10

AMRO Bank is the market-leading bank in The Netherlands, and Jeroen Das is leading the conversational automation charge. We chat with Jeroen about use cases, channels, business drivers and outco...

Top CX trends and how AI is helping, with Brad Cleveland from 2022-05-04T09:52:47

Brad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to share his perspectives on the current custo...

How Marks and Spencer is using conversational AI, with Steven Siddall Contact Systems Lead, Marks and Spencer from 2022-04-27T09:46:08

Marks and Spencer, one of the UK's leading retailers, has been using conversational AI across the web and contact centre for some years. Steven Siddall, Contact Systems Lead at Marks and Spencer...

How Homeserve is using DialogFlow for CX automation, with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve from 2022-04-22T10:20:52

Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer serv...

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart from 2022-04-21T10:46:39

Instacart is the world’s largest online grocery service. Ayesha Saleem is the Conversation Design Manager and joins us to share how Instacart is using conversational AI, the team and resources i...

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER from 2022-04-21T10:14:09

London North Eastern Railway has been trialling digital avatars in its train stations to help travellers with a wide variety of needs. Innovation Manager, Robert Cunningham, joins us to share th...

Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia from 2022-04-19T09:21:21

Chatbots and voicebots are quick and easy. No problem at all. That's the myth that needs to be shattered here. Many people, when they embark on their first conversational AI project, underestima...

Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI from 2022-04-14T10:12:45

As more enterprises look to implement AI solutions, finding out where to start can be a challenge. What capabilities do you need? How can you tell whether one provider's capabilities is better t...

Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai from 2022-04-01T08:42:17

Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CEO of Gartner Magic Quadrant Visionary, OpenS...

Call centre authentication with Matt Smallman, Founder, SymNex Consulting from 2022-03-31T10:21:31

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company ...

So you have a chatbot, now what? With Alan Nichol, CTO, Rasa from 2022-03-25T10:46

Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not?

Why not find new use cases, enter new channels, serv...

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon from 2022-03-24T10:37:20

Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings.

**Presented by Deepgram and Symbl.ai...

How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP from 2022-03-20T08:10:02

A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it...

'Cobots' with Lisa Michaud, Product Director, Interactions from 2022-03-19T07:55:43

By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need to align to create a digital assistant that d...

Making up for lost revenue with AI with Brian Jeppesen, Landry's Inc. from 2022-03-16T09:22:18

The pandemic took its toll on many industries, not least hospitality. With venues closing and staff shortages, simply getting by has been a challenge. Now that we're coming out of the pandemic, ...

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia from 2022-03-16T07:58:37

Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI...

Speech recognition revolution with Scott Stephenson, CEO, Deepgram from 2022-03-11T15:05:55

Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's us...

Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher from 2022-03-05T07:39:03

Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech.

CEO, Alex Serdiuk, joins us to share more.

Su...

Listen

The past, present and future of conversation design with Voxable from 2022-02-28T06:12:43

Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier? How has the role of conversation design evolv...

Voice assistants that can see and sell, with Alex Quinn, CEO, Disruptel from 2022-02-28T06:02:22

Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get an answer. Or ask "What's that jacket James ...

Transforming customer communications with Shawn Edmunds, CRO, Lumenvox from 2022-02-22T17:46:28

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers.

Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to e...

Digital assistants for real estate with Bobby Bryant, CEO, DOSS from 2022-02-17T10:59:36

DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.

Presen...

Shooting the shiz with Balto's Marc Bernstein 002 from 2022-02-15T15:22:13

Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.

Listen

Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET from 2022-02-06T09:10:53

There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joi...

Conversational AI at scale with Philipp Heltewig, CEO, Cognigy from 2022-01-28T11:04:36

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.

You see, when you go from playing with prototypes into proper production, ...

Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox from 2022-01-24T12:12:47

Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to understand people.

That's what QBox d...

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai from 2022-01-20T07:20:29

Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer car...

Using AI to improve business processes with Scotty Technologies' CEO, Roland Hallebeek, and CTO, Reiner Bruns from 2022-01-17T06:27:14

Scotty Technologies CEO, Roland Hallebeek, and CTO, Reiner Bruns, join us to share use cases and details on how Scotty uses AI to not only automate conversations, but to streamline business proc...

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals from 2022-01-13T16:20

Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavioral signals in speech data with its propriet...

Shooting the shiz with Balto's Marc Bernstein 001 from 2022-01-12T05:59:54

The first in a new collaborative series where Kane Simms, founder of VUX World and host of this VUX World podcast, and Marc Bernstein, CEO at Balto and host of the Reimagining the Contact Centre...

The future of talking robots with Stefan Scherer and Moxie from 2021-12-20T10:18:50

Embodied Inc. is the company behind Moxie, the social robot who’s sole objective is to help kids develop socio-emotional skills and traits. We’re joined by CTO, Stefan Scherer to discuss th...

The Internet of Voice with Tobias Martens, Founder, Who Else AI from 2021-12-17T06:42:02

Who Else AI is developing a namespace protocol for the Internet of Voice. Open source, privacy-by-design, and based on public industry standards. Founder, Tobias Martens join us to share why an ...

How we won the Alexa Prize Social Bot Grand Challenge with Jan Šedivý from 2021-12-07T06:37:44

Jan Sedivy is a legend in the voice AI space, with vast experience working on speech systems at IBM and Google. He recently guided the Czech Technical University team in winning the Alexa Prize ...

Enterprise conversation design best practice with Celene Osiecka, Senior Director of Conversation Design at [24]7.ai from 2021-11-25T08:49:22

Senior Director of Conversation Design at [24]7.ai, Celene Osiecka joins us to share best practice on conversation design at scale for enterprise.

Celene Osiecka is part of a rare breed of...

All about wake word detection with Soundhound's Darin Clark from 2021-11-11T07:57:30

SoundHound Director Of Business Development, Darin Clark, join us to share the ins and outs of wake word detection for voice AI and speech recognition systems.

One of the crucial parts...

What's new in conversational AI 001 from 2021-11-09T17:00:50

Stories covered:

• LinkedIn allows newsletters in the UK: Listen

The future of NLU systems with Head of AI, Got It AI, Chandra Khatri from 2021-11-09T05:43:48

Chandra Khatri is the Head of AI at emerging startup, Got It AI, and joins us to share the future of NLU systems and how transformer-based models (explained in detail for the layperson) are hera...

Making audio more discoverable with Audioburst CEO, Gal Klein from 2021-11-05T07:23:22

Audio is chronically difficult to find. Invisible and not indexed in the usual places people search for information, such as online and in emerging contexts such as voice assistants. Yet, there'...

The future of interactive voice advertising with Instreamatic CEO, Stas Tushinskiy from 2021-11-01T07:54:05

Instreamatic allows advertisers to create and distribute interactive audio ads that you can talk to. CEO, Stas Tushinskiy, joins us to share insights into the emerging world of interactive adver...

ZeroShotBot and the future of conversational AI with Prof. Jason Mars from 2021-10-29T07:23:13

Clinc co-Founder, Author, Founder and CEO ofZeroShotBot, serial entrepreneur and all roundconversational AI veteran, Prof. Jason Mars, joins usto share his latest work in advanced conversational...

Cerence and Harman on the future of voice in the car from 2021-10-25T06:40:38

Albert Jordan, Vice President and General Manager of Automotive Applications at HARMAN International. and Joe Iacobelli, Director, Sales Engineering, Products and Strategy, Cerence, join us on V...

Designing Conversations with Things with Rebecca Evanhoe and Diana Deibel from 2021-10-18T08:29:44

Authors of Conversations with Things, Rebecca Evanhoe and Diana Deibel, join us to share conversation design best practice and lessons learned from over a decade of designing conversations with ...

The future of conversation design with OpenDialog Founder, Ronald Ashri from 2021-10-11T06:29:52

The future of conversation design

I rocked the boat a little over the last few weeks, Listen

Achieving high levels of automation with Sovran AI CRO, Clive Elleforde from 2021-10-01T06:42:46

When Google comes across a voice AI automation problem that it can't solve, and needs to bring in another company to help solve it, you can assume that the company they use know a thing or two a...

Intent-less NLU and knowledge management with Hyro CEO, Israel Krush from 2021-09-27T06:00:39

The CEO of rising conversational AI platform provider, Hyro, joins us to share insights on the unique approach taken to create its NLU technology and the kind of results its seeing in market. Listen

Intent-less NLU and knowledge management with Hyro CEO, Israel Krush from 2021-09-27T06:00:39

The CEO of rising conversational AI platform provider, Hyro, joins us to share insights on the unique approach taken to create its NLU technology and the kind of results its seeing in market. Listen

Utilising automatic speech recognition with Deepgram CEO, Scott Stephenson from 2021-09-24T06:01:41

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural ...

Explainable AI with Seekar Technologies, CEO, Kordel France from 2021-09-15T07:09:27

Kordel France discusses how Seekar Technologies is approaching AI and how it's using its unique technologies and multi-model processing of a variety of input signals (from speech, to vision, to ...

Voice in APAC with Guy Munro, TalkVia from 2021-09-03T08:19:23

TalkVia, the voice assistant design and development platform for marketing teams looking to invest in emerging technologies like Alexa and Google Assistant, conducted the Smart Audio Report, Aus...

Voice AI in noisy environments with SoundHound's Andrew Richards from 2021-08-20T06:12:10

Voice AI can provide immense value outside of the home. Problem is, outside is noisy! So how to you create voice AI solutions and Listen

The journey into conversation design with Heyday's Anna Ralph from 2021-08-16T11:25:50

Every experienced conversation designer has been asked this question: how do I get into conversation design?

Heyday's Team Lead for Conversation Design, Anna Ralph, joins us to answer ...

Advancing 'applied conversational AI' with Wluper co-founder and CTO, Nikolai Rozanov from 2021-08-16T10:25:34

Anyone who has worked with semi-complex conversational AI from a design or development perspective has hit the limitations of the technology. 'If this then that' statements that determine logic,...

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez from 2021-08-11T07:01:22

Genesys is one of the largest cloud CX providers on the planet and is leading the way in the future of customer experience with is cloud contact centre and automation platforms.

VP, Produc...

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein from 2021-08-11T06:45:19

It's hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both a caller and an agent...

Voice design at Comcast, with Chuong Nguyen and Carolyn Reed from 2021-08-01T15:26:52

Voice assistants and voice user interfaces are becoming ubiquitous across all device types. Voice is quickly becoming the modality of choice for finding information and getting things done. But ...

Talking conversation design with Maaike Groenewege from 2021-08-01T14:56:55

What do instructional design and conversation design have in common? What skills and perspectives do linguists bring to conversation design? What are the top challenges new conversation designer...

Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI from 2021-07-29T10:54:04

Have you misunderstood the aims of your digital transformation programme?

So much time, money and effort is spent on rebuilding websites, launching apps, managing social media, all to try ...

Should my brand integrate with Google Assistant or build our own assistant? from 2021-07-07T09:53:26

You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with every new partnership, Google adds another st...

Avaya on enterprise AI strategy, with Davide Petramala from 2021-06-17T15:51:52

Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avay...

The importance of owning your NLU with Stacey Kyler and Guy Tonye, Zammo.ai from 2021-06-11T11:21:02

When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. You can't access audio files, so you can't re...

Finding the unfindable with Lucy AI's Dan Mallin from 2021-05-27T08:08:26

You know when you just know that you have a slide somewhere with the exact information you need on it, but you can't remember which deck it's in? When did you create it? Where...

The Azure Bot Service with Microsoft's Gary Pretty and Quirine van Walt Meijer from 2021-05-24T06:59:50

Microsoft has a range of AI services to help brands and individuals create seamless conversational experiences. From large scale enterprise assistants, such as the solutions in play at  Listen

Hyper-personalised voice AI with Laetitia Cailleteau, Accenture from 2021-04-26T04:02:16

In this episode, we speak to Laetitia Cailleteau, Managing Director | DATA & AI Europe Lead | Global Lead for Conversational AI at Accenture, about the origins of the patent, the problem it ...

How to train an ASR (automatic speech recognition) engine with Esteban Gorupicz and Alejandro Heredia, Atexto from 2021-04-19T05:00:45

We take it for granted that, when we talk to our voice assistants, they hear us. When we dictate a message to Siri, it transcribes it. Speech recognition is used in a whole manner of areas beyon...

Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions from 2021-04-12T04:00:07

Swisscom, Switzerland's largest telco, has one of the most widespread uses of conversational AI we've seen to date. With voice-enabled set-top-boxes, customer service-based chat and me...

Giving your AI a Boost with Sam Danby from 2021-03-29T08:57:23

Sam Danby of Boost.ai joins us to share how to take your conversational AI to the next level using Boost technology, including creating conversational agents from web content, assessing and choo...

Designing charismatic voice assistants with Marie Kleinert and Ray-Allen Taylor, VUI Agency from 2021-03-22T08:56:37

Marie Kleinert and Ray-Allen Taylor of VUI Agency join us to share some of the methodologies and practices they use to create charismatic voice assistants and how you can do the same.

We d...

Google CCAI with Antony Passemard from 2021-03-15T08:40:04

Google Cloud's Head of Conversational AI and Contact Center, Antony Passemard, joins us to dive under the hood of Google CCAI; Google's Contact Centre AI product.

Antony manages the entire...

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes from 2021-03-08T05:34

Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?

Learn how to take an existing chatbot and repurpose it for your co...

Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAI from 2021-03-05T06:54:49

As much as voice technology has been hyped over the last few years, perhaps leading to some unrealistic expectations, it's beginning to find its feet in reliably and consistently improving custo...

Building a business on Alexa and Google Assistant with Tom Hewitson from 2021-03-01T05:50:25

Tom Hewitson, Founder and CEO, Labworks.io, joins us to share how he built a business on Alexa and Google Assistant, how he finds, keeps hold and monetises users, design best practice and advice...

Enterprise conversational automation with Derek Roberti from 2021-02-22T06:39:28

Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation i...

How voice of the customer can enhance your conversational automation strategy with Nate Brown from 2021-02-21T08:05:47

Nate Brown is the Chief Experience Officer at Officium Labs, world-leading CX consultancy. He joins us to share how a customer-centric culture shaped around customer feedback can creat...

Actionable insights from speech data with Nico Perony from 2021-02-15T09:31:31

When it comes to making customer interactions with conversational AI more human-like, there's often one thing missing. Emotion.

We chat to Nico Perony about how OTO.ai is being used to und...

Does voice first suck? And is it stuck? With Bret Kinsella, John Kelvie and Ahmed Bouzid from 2021-02-08T10:24:40

When I was on the Listen

Bringing human-like performance to AI custom voices with Zohaib Ahmed from 2021-02-01T05:28

Resemble.ai is a cutting edge synthetic voice (text-to-speech) provider that allows anyone or any brand to create their own, customer TTS solution to use across any and all channels. From IVR, A...

How we built the HeyMercedes Voice Assistant with Mihai Antonescu from 2021-01-27T05:26

Mihai Antonescu joins us to discuss the history of voice at Mercedes, the origins of the HeyMercedes voice assistant and the process for building it.

You'll also learn tips and tricks that...

Integrating DialogFlow into your contact centre with Justin Randall from 2021-01-25T12:15:44

Justin Randall, Chief Innovation Officer at Comwave, one of Canada's largest independent telco companies, joins us to share his experiences of designing, building and implementing a Google Dialo...

AI and the future of customer service with Noam Fine, Vonage AI from 2021-01-18T05:39

With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer service look like? And what's the future of work ...

Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research from 2021-01-11T06:07:20

Dan joins us to share his insights on the most important recent developments in voice AI technology and how it's enabling business transformation, as well as some of the emerging trends we're li...

Incorporating VUI into your UX repertoire with Stuart Silverstein from 2020-11-27T07:44:59

One of the hot topics on every UX designer's lips is conversation design. How do you do it? Is it something I can do? And what skill sets do I currently have that put me in a good position?

Voice commerce: The current state of play with James Poulter from 2020-11-23T06:30:34

Voice commerce: the state of play

We've been speaking about the potential of voice fir...

Creating independent voice assistants with Kavita Reddi and Sirish Reddi from 2020-11-23T06:00:23

As much as Amazon and Google dominate the voice AI headlines, one size doesn't always fit all. There's a trend within the voice industry of Listen

Adding voice to screens with Hannes Heikinheimo from 2020-11-16T08:05:35

Hannes Heikinheimo is the Co-Founder and CTO of Speechly, a voice AI company that specialises in adding voice capabilities to software products, and he joins us to discuss the benefits and steps...

How voice AI is disrupting industries with Mike Zagorsek from 2020-10-26T06:40:40

SPONSORED BY THE CONVERSATION DESIGN INSTITUTE

Become a certified conversation designer and save 25% with code CDI972VUX25OFF

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The future of conversational commerce with David Clark and Tim Atkinson from 2020-10-19T07:21:33

We're joined by David Clark (BT) and Tim Atkinson (Google) to discuss the future of conversational commerce: RCS Messaging.

SPONSORED BY THE CONVERSATION DESIGN INSTITUTE

Compani...

Alexa for caregiving with Mark Gray from 2020-10-16T08:51:10

In this episode, we're joined by Constant Companion CEO, Mark Gray, to discuss the opportunities and ne...

The Rundown: What's Algolia upto? from 2020-10-14T17:39:26

Algolia uses Open AI to up the conversational AI search game

Algolia announced a suite of AI products that help make the search experience more natural and simpler, as well as adding imm...

Voice advertising effects on charity donations with Charlie Cadbury from 2020-10-05T07:33:51

What happens when you serve audio adverts to smart speaker listeners and ask them to make a charitable donation right there and then on their smart speaker, using their voice? Say It Now CEO, Ch...

Conversation design best practice with Salesforce's Greg Bennett from 2020-09-26T07:13:06

Learn how to design chatbots the Salesforce way. We're joined by Greg Bennett, Conversation Design Principal, Salesforce, to discuss how Salesforce approach designing conversations for chatbots ...

Amazon's Paul Cutsinger tells us what's new from 2020-09-02T04:34:34

After covering the top new Alexa features for marketers and the Listen

Your audio strategy's Holy Trinity with Ron Jaworski from 2020-08-24T08:00:02

Ron Jaworski, CEO Trinity Audio, joins us to share how to satisfy the user, the publisher and the advertiser with your audio strategy.

The Holy Trinity of your audio strategy Listen

Designing human-like voice bots for IVR with Einav Itamar from 2020-08-03T07:48:36

Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conve...

Automating call centres with AI from 2020-07-14T04:12:40

SPONSORED BY PROJECT VOICE CATALYST

Project Voice Catalyst is for companies working with voic...

Multi-modal design with Google's Daniel Padgett from 2020-06-22T05:22

Sponsored by Project Voice Catalyst

Project Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to con...

Alexa is part of the family now with Rozzi Meredith from 2020-06-15T06:54:50

Sponsored by Project Voice Catalyst

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Using voice to make Scientists more productive with Dan DeAlmeida from 2020-06-15T06:28:27

Sponsored by Project Voice Catalyst

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SMS conversation design with Hillary and Matthew Black from 2020-06-15T05:23:37

Sponsored by Project Voice Catalyst

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The Rundown: THE API, Beeb and the most recognisable audio logos from 2020-06-12T06:13:41

Kane Simms and Dustin Coates rundown this week's top stories in voice and conversational AI.

Top stories this week:

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The Rundown: Voice authenticated purchasing and bye bye Google Home? from 2020-05-29T05:40:18

Stories covered this week:

Subvocal recognition

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Designing natural conversations with IBM's Bob Moore from 2020-05-26T06:25:37

Magic happens when you take patterns and systems of nature and apply them to solve human problems.

✈️ Aeroplane wings are inspired by birds

🚗 Wet tyre treads have been inspired by t...

What is text-to-speech and how does it work with Niclas Bergström from 2020-05-18T05:31:08

Every voice assistant needs three core components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU) and Text-to-Speech (TTS). We've already covered Listen

The Rundown: Talking volcanos finding gaps you can Read Along to from 2020-05-15T05:42:57

This week's top stories:

Google’s Read A...

Voice technology and music with Dennis Kooker and Achim Matthes from 2020-05-14T05:35:51

Music has been the top use case on smart speakers pretty much from the beginning. Having any song you like at your beckoning call makes playing music around the house easier than ever. And house...

The Rundown: Talking elevators and clever Blenders from 2020-05-07T06:33:40

Stories covered:

Talking elevators...

Voice technology for kids with Dr. Patricia Scanlon from 2020-04-30T06:17:12

Dustin and Kane are joined by Patricia Scanlon, CEO SoapBox Labs, to discuss how its specialist speech technology for kids is being used and scaled across the globe to help kids learn to re...

Ethical design with Microsoft's Deborah Harrison from 2020-04-24T07:04:01

Deborah Harrison was the very first writer on the Cortana team and defined the personality of Microsoft's digital assistant that is used on over 400m surfaces globally.

In this talk, w...

Measuring your share of voice with Andy Headington from 2020-04-14T07:15

Voice search is growing. As smart speaker adoption increases and people use the voice assistants on their phones more and more, voice is playing an increasing role in more customer journeys.

What is automatic speech recognition and how does it work? With Catherine Breslin from 2020-03-30T14:32:08

What is speech recognition and how does it work?

Automatics speech recognition (also known as ASR) is a suite of technology that takes audio signals containing speech, analysis it and co...

Alexa for retailers and the voice shopping landscape with Shilp Agarwal from 2020-03-23T06:28

Voice shopping on Alexa and Google Assistant smart speakers is a $2bn market today, and is forecast to explode. I've wrote about the Listen

The Rundown: coronavirus and voice, Spotify, user journeys and Jovo from 2020-03-16T06:00:10

Corona virus hits voice as Google removes coronavirus actions, Spotify looks like it's releasing a voice assistant and Jovo lets you build voice assistants everywhere.

Presented by Sparks...

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Live video broadcasting on Alexa with Tim McElreath from 2020-03-09T06:24:09

The Food Network aims to the be Peloton of cooking with live video broadcasting on Alexa. Director of Technology and Emerging Platforms at Discovery Inc., Tim McElreath, joins us to share h...

Conversation design and grounding strategies with Jon Bloom from 2020-03-02T06:17

Jon Bloom, Senior Conversation Designer at Google, joins us to share what a conversation designer does at Google, as well as some conversation design techniques used at Google, such as 'groundin...

The voice design sprint with Maaike Coppens from 2020-02-23T06:08

Maaike Coppens returns to share how you can go from zero to hero in one voice design sprint. From nothing at the beginning to a a validated use case and prototype at the end, with fun in the mid...

Voice at VaynerMedia, situational and sound design with Claire Mitchell from 2020-02-17T06:00:50

VaynerMedia are one of the leading global digital agencies. Director of Innovation at VaynerSmart, Claire Mitchell, joins us to share how VaynerMedia approach voice, as well as sharing some insi...

How your voice assistant talks is more important than what it says with Ben McCulloch from 2020-02-10T05:58:42

Ben McCulloch shares his take on why intonation and emotion is imperative in creating high quality and trust-building voice experiences.

Presented by Readspeaker

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Four Alexa Champions walk down memory lane with Nick Schwab, Eric Olsen, Tim Kahle and Steve Arkonovich from 2020-02-05T06:03:33

We catch up with 4 Amazon Alexa Champions to discuss the then, now and future of the Alexa skills ecosystem and the voice first community.

Presented by Readspeaker

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What is Twilio Autopilot? from 2020-02-03T09:55:12

Twilio is a magical tool, and Autopilot is its NLU platform that voice devs and designers need to check out. In this episode we're taking a look at what Autopilot is, what are its core concepts,...

Persona design and voice actors with Adva Levin from 2020-02-03T08:02

Adva Levin joins us to share why you should design personas for your voice apps, how you can create them, as well as how to work with voice acting talent.

Presented by Readspea...

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Matchbox.io with Sarah Andrew Wilson from 2020-01-06T07:08:36

Sarah Andrew Wilson, Chief Content Officer at Matchbox.io, shares the secret sauce for creating the kind of Alexa skills you can build a business on.

In this episode:

This week, we...

The rundown: the start of the talking twenties from 2020-01-03T12:51:42

The first episode of the new year is both a reflection on how far we've come in the last 12 months, and what to look forward to in the year to come. 

This is a special episode as it's...

User research the NPR way with Ha-Hoa Hamano from 2019-12-23T12:28:45

How do NPR approach designing voice applications? And how do they engage users to make sure that they're designing the right things for the right people, Ha-Hoa Homano, Sr. Product Manager, Emer...

Accessibility is usability with Sierra Fontana and Carissa Merrill from 2019-12-16T07:41:30

Sierra Fontana and Carissa Merrill are working hard to make the US Bank's voice services accessible to all. They join us on this episode to share how they're approaching accessibility for voice ...

Live from Mobile UX London: Designing for voice panel from 2019-12-13T11:53:27

Facilitating a panel discussion on voice design with Ben Sauer of Babylon Health, Charlie Cadbury of Say it Now, Jen Heap of Vixen Labs, Rozzi Meredith of Voxly and Quirine van Walt Meijer of Micro...

Alliveiating lonliness with Adam Greenwood from 2019-12-10T07:44:23

Adam Greenwood is the CEO of the human tech agency, Greenwood Campbell. Last year, Adam and his team trialled placing voice assistants in resi...

Voice and mobile: stop getting it confused. Live from the Bots, AI and Voice Meet-up London from 2019-11-21T10:04:01

Taken from Kane's talk at the Bots, AI and Voice meet-up in London on 20 November 2019.

The meet-up was ran by Roy Murp...

Are you using all the tools? from 2019-11-15T08:54:57

This episode is a bonus episode looking at this week's discussions on LinkedIn.

We complain about discoverability and retention, but who's actually doing anything about it? Are you pu...

Discussing discoverability with Braden Ream from 2019-11-12T09:01:29

Is discoverability of Alexa skills, Google Assistant actions and other voice applications the duty of the platforms i.e. Amazon and Google, or is it the duty of the brand or developer creating t...

Alexa, the origin story with Jeff Adams from 2019-10-28T05:32:42

Jeff Adams was the founding manager of the Alexa speech group; the team that made Alexa listen and talk. Jeff joins us to share the origin story of Alexa: where it come from and how it was creat...

MUXL Meetup: Market adoption and user behaviour from 2019-10-25T15:23:44

Kane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart speaker adoption rates for the UK, debates the...

///addresses.broken.help with Josh Wigmore from 2019-09-23T06:14

Communicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possible.

Win a ticket to All A...

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Introducing the VTA: Voice-to-Action from 2019-09-19T04:50:22

Proposing a new term for the voice first industry to consider: VTA - Voice-to-Action.

It's the same as a call to action, only it's exclusive to voice first platforms and interfaces an...

From copywriter to conversational designer with Claire Medcalf from 2019-09-16T07:05:51

Claire Medcalf, Lead Creative at Rehab Agency, joins us to share her learnings on moving from a copywriter to a conversation designer and how you can do the same.

Presented b...

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It's our job from 2019-09-11T07:16:46

Is it down to Amazon to help you get your Alexa Skill discovered? Is it up to Google to send Google Assistant traffic your way? Or is it up to you, the developer or brand, to promote your wares ...

Conversational AI for customer care with Guillaume Laporte from 2019-09-09T04:46:28

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.

Win free tickets to All About Voice 2019...

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Bringing vCommerce to the web with Mike Page from 2019-09-02T06:14:45

Mike Page, CEO and Co-founder Phebi, joins us to discuss voicifying the web and collapsing the path to purchase.

Presented by Botmock

If you're using thin...

Voice and the TV with TiVo's Charles Dawes and Patrick Byrden from 2019-07-10T05:49:42

Dustin and Kane speak with Charles Dawes and Patrick Byrden of TiVo about how they're helping users discover content through the power of voice, and the future of TV.

Presented...

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Multi-channel conversational strategies with Nico Acosta from 2019-06-18T06:55:22

This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies.

Pr...

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The Rundown 006: WWDC, Siri, reMARS, Alexa and the future of voice shopping from 2019-06-15T09:29:05

In this episode, we discuss the Siri announcements from WWDC19, the Alexa announcements from reMARS and the Future of Voice Commerce report.

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How voice will change the way we shop from 2019-06-13T05:42:27

After being published in the Harvard Business Review with the article, How voice could change the...

The Rundown 005: Google Assistant ups its game from 2019-06-04T05:38:07

What we discuss in this episode

Meet the expert: voice search and discovery with Dustin Coates:

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Voice strategy advice with Amazon Alexa Chief Evangelist, Dave Isbitski from 2019-05-30T04:50:35

We're honoured to be joined by Amazon Alexa Chief Evangelist, Dave Isbitski, to discuss the conversations that he's having at C-Suite level about how brands should be approaching voice and where...

Connecting the Dots with Ruby Steel and Will Merrill from 2019-05-24T06:04:54

This week, we're finding out how Ruby Steel and Will Merrill made Alexa more accessible for Susan as part of BBC 2's Big Life Fix.

Become an expert conversation designer

Voice first sneaker drop with Nike and bridging the voice and social gap with Unilever with Nick Rovisa and Matt Lang from 2019-05-17T05:53:18

Become an expert conversation designer

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How we approach voice with Fortune 100 companies and the Kung Fu Panda Alexa skill with Greg Hedges from 2019-05-13T05:48:09

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Twilio Autopilot and building trust through dialogue design with Elaine Lee from 2019-05-01T06:01:45

Kane Simms and Dustin Coates are joined by Elaine Lee, Principal Product Designer at Twilio, to discuss the ins and outs of Twilio's Autopilot bot builder and how you can build trust with users ...

Can design solve the biggest challenges in voice? With Mark Webster of Adobe XD from 2019-04-25T05:59:52

Why do all skills start with 'Welcome to xyz'? Is an 'assistant' the right mental model for voice experiences? Mark Webster of Adobe XD joins us to tackle some of the biggest challenges in voice...

How to use sonic branding in voice with Eric Seay from 2019-04-17T04:44:21

This week, we're digging deep into how to craft compelling audio experiences in your voice app by using sonic branding and sound design, with A...

4 ways to take your voice strategy to the next level from 2019-04-15T04:28:53

Since starting VUX World in February 2018, things in the voice assistant industry have changed. At the last MUXL London Meet...

Amazon Alexa skill localisation with Tech Evangelists Andrea Muttoni and German Viscuso from 2019-04-09T06:34:07

We're honoured to be joined by Andrea Muttoni and German Viscuso, Technical Evangelists at Amazon Alexa, to dive deep into how to translate your Alexa skill into other languages.

At the ti...

Building an assistant on an assistant with Nick Carey from 2019-04-02T05:47:03

This week, Dustin Coates and Kane Simms are joined by Nick Carey, Lead Product Designer at Potato, to discuss the concept of creating an assistant on an assistant.

This episode touches...

Talk to me with James Vlahos from 2019-03-26T07:02:50

This week, Dustin and I are joined by journalist and author, James Vlahos, to discuss the details of his book Talk to Me: How voice computing will transform the way we live, work and th...