Encore Presentation — Avoid The Chatbot How-Can-I-Help-You Problem - a podcast by Forrester

The problem with chatbots can be summed up in one question: “How can I help you?” This question sets the expectation that a chatbot will be as helpful as a human agent, which isn’t true. But don’t scrap all your chatbots. Instead, invest in experience design, says VP, Principal Analyst David Truog on this episode of What It Means.

Further episodes of What It Means

Further podcasts by Forrester

Website of Forrester