What’s Next For Customer Loyalty? - a podcast by Forrester

Customer loyalty is not a new concept, but a confluence of trends has increased the emphasis that brands are placing on it. In this episode, VP and Principal Analyst Mary Pilecki dives into these trends and provides a sneak preview of new research that will be unveiled at CX North America.

Further episodes of What It Means

Further podcasts by Forrester

Website of Forrester